"Cancelled order due to misrepresentation of price by Efloors.

Placed phone order on March 24th for 520 sq ft of vinyl flooring. According to the website we were entitled to free shipping and the representative confirmed this as well. On March 25th received an email from Efloors stating they wouldn't proceed with order until we paid additional $99 for shipping. I responded that they were incorrect according to the website and the representative who took our order. I followed up with a telephone call and I was told that my tile was 'clearance'. My tile was not designated as sale or clearance on the site. I asked them to tell me where that was. They admitted they could not find it either! Then they changed the reason and said that the free shipping doesn't apply to vinyl tile. I again asked where it specifically states that. Again, they admitted they could not find it. So there was no evidence of anything they were telling me that would substantiate an additional $99 for shipping. They told me to either pay the additional $99 or they would refund. I asked them why they charged my card if they didn't have the full amount they wanted. They had not shipped and therefore should NOT have charged my card. They had no answer to that either. I told the rep that the website does not support any of the information they are telling me and the rep did agree that the site was misleading. The supervisor that I spoke too could not find any website verification to support the added charge either! Even after being unable to prove a valid reason for the additional charge, they continued to state that the order would not be processed until I paid $99 more. I requested they immediately credit my card and send me verification of that action via email. I never did get the email verification as requested but was able to verify a credit to my account by checking with the credit card company.

Based on this experience, I cannot recommend this company. I feel their site advertising and descriptions are deceptive and their customer service is unsatisfactory as they could not sufficiently support their reasoning for an additional $99 charge. "

"EFloors.com was the only online retailer that could get me the Armstrong Lancelot-Cinnabar tiles that I wanted. All the others told me they were unavailable and discontinued!"

"My experience with EFloor was very good. Received my flooring in 12 days and shipping was free with my large order! FANTASTIC! Saved over $540. "

"Ordered on a Sunday had the flooring by Thursday afternoon. I expected the delivery time to be weeks not days. Was very happy with the free shipping and the condition of the flooring when it arrived."

"Very streamlined process. Associates very helpful. Will purchase from again. THANKS!!!"

"Some communication with them which I initiated. Rug is supposedly on backorder. No delivery date has been established. Have been in contact just once with Rachel, an EFloors rep. They did cash my payment...but as of this date...no rug delivery."

"we have installed the armstrong alterna reserve classico reserve. it looks awesome. the grout was not as difficult to apply as some of the reviews said it was. we did use more glue than was suggested, not sure why that was. but we are happy with the service and the actual tile. we look forward to years of happy easy care flooring, thanks again"

"Only recieved half my order. E-mailed the company and got no response. Didn't recieve an e-mail when the first half shipped either I just had to keep checking the order status."

"Great prices, seamless transaction, fast shipping. Thanks EFloors!"

"Not sure. Still having received the product or heard from them to see if it shipped."

"I would reccomend EFloors.com to anyone looking to do a do it yourself project. The material was delivered right to my door and the prices could not be beat by anyone. thanks again."

"A quality product and a timely delivery - definitely a good experience."

"I looked at many places on the internet and called additional local/non-internet based companies to try find the exact same product cheaper than what Efloors sells for but was not successful. No need to waste my time in the future, I will just go to Efloors.com and buy what ever I need."

"Very satisfied, price was reasonable and shipping was very prompt."

"I am very pleased with my shopping experience at EFloors.com. The website is user friendly and the check out procedure is a breeze. "