"One of the best experiences I have had purchasing. They helped deal with Amazon cancelling the payment and Fedex screwing up shipment. A++ 11/10, I wouldn't consider going elsewhere I had more problems ordering than I've ever had before, none of which were caused by them, and they helped me get through all of them."

"The customer service is quick and nice. The PC is well packaged and everything is nice"

"I purchased the laptop on a Monday and they stated it would arrive on Wednesday that same week. They delivered as promised and I received the Game Bundle Pack and the coupon for 1 of the NVidia games as promised. Great doing business with them! Love my new laptop!"

"I placed an order at 4:30PM on a Monday for a new high end gaming laptop. By 5:45 I had a call from an ExcaliburPC rep confirming that I had indeed made the purchase, which is great from a security standpoint. The rep was very friendly and offered to help with any questions that I might have. Further, she told me that I would receive an email with a tracking number when the package shipped, which I did. I had selected the free shipping option and I had my new laptop (which is great!) by Friday. Fast service!"

"Everything was well packed. The computer is awesome. My experience within the chat was awesome too. Delivered as soon as possible. 5 stars for sure!"

"I was originally very happy with my purchase from EXcaliberPC.com, but the rebate which I was expecting was declined by MSI because they did not find EXcaliberPC's invoice for the laptop to be adequate.

This has severely soured my buying experience and I will be a lot less likely to trust MSI or EXcaliberPC for a purchase of this type again."

"Quick and very friendly service! "

"Item as promised and quick"

"Revised review:
I initially placed a bad review for EXcaliberPC.com based on how difficult I found it to communicate with them via their website.

Although I don't feel like the website provides great access to communication channels (people like to have records of their emails in their outbox rather than using web-forms, live chat seemd to be never online) my review was picked up by Steve who quickly reacted with the aim to help in any way possible.

Based on Steve's excellent customer service, I wanted to revise my review to being significantly improved. Steve was always quick to reply and pulled out all stops to try and progress things along as fast as possible.
But best of all, talking to Steve was like talking to a human being rather than talking to some corporate guy who writes in political fashion that their company enforces, or ends up forwarding on to other departments.
Steve owned the situation at hand, and saw it from start-to-end which is truly appreciated. It's a rare thing these days that someone owns the problem by themselves."

"Ordered wrong item and sales staff was very responsive in cancelling the order and ordering the correct item. "

"Ordering process online is simple. Order was correct and promptly filled. Customer informed that order shipped same day. Could not ask for better service.








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"No problems. Smooth transaction"

"Everything went very smoothly."

"Outstanding comms on email and phone. Shipped as promised. A++++++++++++++++++++"

"Full purchase experience was positive. Easy transaction. Had one item that was on backorder that was clearly indicated during checkout. Everything shipped in a timely manner and product arrived well and packaged and works great!"