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EZHotDeal

4 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-10-04

"Store website is nothing but a tissue of lies. It exists merely to collect orders and personal information; then they will decide what they feel like doing with it. I doubt they have any inventory of anything at all. I read the poor reviews and foolishly chanced an order anyway. It was summarily voided as being 'unavailable'. That was for four items, every single one of which was listed as 'in stock' on their site. Lying a**holes. "

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Verified
1/5

2006-07-30

"Poor service. Placed order, they didn't have it but didn't bother to contact me at all."

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Verified
1/5

2006-04-11

"This company has *NO* online record of inventory, they're completely unorganized, and a HUGE waste of time. Save the hassle and wasted time and shop elsewhere FIRST!! They do not take their old product listings off of their website when the product is no longer available. I ordered a plasma TV ($2000 product). Then 12 days *after* taking my credit card and other personal information, they suddenly decide to void the order because the model TV I ordered was out of stock. Very suspicious activity...BEWARE!! Only time will tell whether this company is even legitimate. I hope they don't decide to sell my personal information. 2.4 stars doesn't look good so far...."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-06-20

"Ordered a home theater system on 5/30/03. My credit card company approved the charge on 5/30/03. EZHotdeal showed "Waiting for credit approval" untill 6/16/03. On my inquiry they processed the charge on 6/16 and notified me that the item had been shipped. On 6/19/03 I was notified that the order was cancelled because the item was not available.(I think Sony changed model numbers.) A very inefficient merchant."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability