"After reading several negative reviews, with some trepidation I ordered a Patagonia jacket from them because the price was very good.

I received a free upgrade to 3-day shipping, the order was processed promptly, and I received the jacket in 3 days.

Everything was fine and I am quite satisfied. It is unfortunate that others have had different experiences. "

"Terrible company that will not allow defective products to be returned or get a refund.

Do not do business with this scam company"

"I ordered two Marmot rain jackets for my wife and myself. The prices were very good on these discounted jackets and shipping was free. Unfortunately, the jacket for my wife was too large and had to be returned. A few days after mailing it back to Oregon Mountain Community via USPS Priority Mail, my charge card was credited for the purchase price of the jacket. The service is excellent and I will shop at Oregon Mountain Community again."

"I've just had the most difficult experience trying to deal with customer service at e-omc and trying to exchange an item. There seems to be constant confusion on their end and no one seems to know whats going on. trying to get anything answered is next to impossible. Eventually I actually opted to cancel my order as opposed to dealing with them any longer. If you buy anything from e-omc, I hope you wont need to return/exchange it."

"I recently ordered a backpack and am very pleased with my experience. At first I was hesitant because I read some negative reviews on this website, but I decided to take the risk because it was much cheaper than anywhere else.

I emailed before submitting my order to confirm that the item I wanted was in stock. They responded promptly so I placed my order. It was shipped to me within 1 day and arrived on time. I am completely happy with everything.

I would definitely recommend this business and would buy from them again."

"Beyond having the best pricing from time to time on certain gear, this is a HORRIBLE online company. In this day and age, you should have a clear picture of what items you have in inventory and what items you don't. E-OMC has no clue. Here's how it works (they've told me this): 1. You place the order, having fund held on your cc. 2. Someone goes to see if the item is there. 3. If it is not, they hand it off to another person to make sure it wasn't misplaced. 4. If they still can't find, they will contact you via email stating they are out of stock and refund your money. Unbelievable. Stick with Mountain Gear or even better Backcountry.com if you are looking for gear online. They are leaps and bounds ahead of E-OMC. "

"I ordered a Smith helmet from E-OMC, which was on sale, the price was $50 less compare to everywhere else.
The order was delivered to Russia (!) in about 20 days
Thank you guys, you are awesome :)
"

"I ordered a pair of climbing shoes online from E-OMC, which were shipped to Australia. The order was shipped within a few days, and arrived in within a few weeks. Items were as described.

However, my experience with E-OMC's customer service was not good as E-OMC did not respond to an email I sent asking about their returns policy.

I am giving E-OMC a second chance (buying another pair of climbing shoes), but will not order from them again if I experience any more problems."

"DO NOT DO BUSINESS WITH THIS SITE. terrible web site and business model. ordered a marmot limelight 2p tent that was on sale, put in credit card info, had confirmation of order emailed to me. Next day I get an email saying that they are out of the item and they are uncertain when it will become available, and is there another tent i might be interested in ordering. Is it really that hard to have your inventory updated real time? I think its a bait and switch tactic. would never do business with this site.
"

"In the past 12 years since I have been ordering items on the internet, Oregon Mountain Community has been the best company I have ever dealt with. If you are looking for backpacking gear, this is the place. Their prices are among the lowest anywhere, but this is not what makes them great.

Without seeing the item firsthand, the probability rises for an item to not fit or be different than expected. I have had to change orders and return a couple of items (sometimes multiple times) until I had what I had envisioned. When talking to them, they are unbelievably friendly and will bend over backwards to ensure you are completely satisfied. They even sent me a high dollar item before I had even shipped the return because I was leaving on a hike. This company garners trust and I will be staying with them as long as they carry the items I am looking for!"

"This was my firt order with e-omc. Their prices were very low for items on sale. Service was fast, and I got everything exactly as I ordered. I would not hesitiate to order from them again. "

"I had a very smooth transaction from this vendor. I wish more reviews were available for it before I tried them out, so I felt compelled to pass along my experience after the fact. They did wait a day before they shipped, but that is not a complaint."

"Every online store should model of E-OMC. The are fast, easy to order from website. If you need to speak to a live person, just a phone call away. Ship my order on the same day. Not to mentioned price of tents is cheaper than other online stores. Don't hesitate to buy from this E-OMC. 6/27/08

Second order on 9/23/2010:
I ordered a The North Face Big Shot backpack from E-OMC again and it was a exactly what I expect from them. Price is cheaper compare to other online store, fast shipping even though it free with my order. The packaging came secure and the backpack itself it's excellent just as described. Thanks again E-OMC. "