"My issues are with EAD's vendors more than with EAD Offroading. I Was not made aware during order process but, my order was split up. Poison Spyder Items that I ordered were not in stock even at Poison Spyder. Received a partial order in a very timely fashion of non Poison Spyder Items. It has been over a week and I have not received confirmation that the rest of my order has even been processed much less shipped. Contacted EAD twice and was told to wait.....instead of confirming with their vendor that my order has shipped or for that matter even been placed. Finally contacted poison spyder directly and they confirmed that the order had been placed and they would not receive the items that I ordered back from the powder coater until sometime in the next week and then they would forward that on to me. This is not eads fault but something as simple as putting a statement on the pages that contain these items letting the customer know about extended wait times due to vendor not having the items readily available to ship in a timely manner. With all merchant\customer relationships communication is key!! EAD did keep in contact with me. They always returned my calls\emails and even offered me my money back (which I am not interested in at this time). EAD seems to be a stand up company and I have been contacted since this review with status updates on my back ordered parts."
"Ordering was easy. How I'm just waiting for the rack"
"They were very responsive and hugely helpful"
"Kept me updated about my order and it was here before I knew it."
"Eadoffroad.com had a very easy web site to navigate and understand as well as speedy shipping I ordered on Christmas eve and my parts arrived on the 28th of December so very fast shipping"
"Just replaced the OEM parts and so far so good."
" I worried since I ordered this during the busy Christmas season but the purchase was rec'd in a week, in great shape, and just as I expected. Thank you!"
"Fast shipping, best shipping quote, will use again"
"They suck. Ordered on 12-11-12 and they charged mycredit card with no problem. They did not have a shipping place to indicate where to ship the package only wanting billing address. Sent no confirm of order. Never heard from them till I called around the 22nd when I inquired about the order. They then said they were not in stock. The next day they sent email showing shipped and would be here on 1-2-13. A little late for Christmas. They said nothing to keep me from going to competitor till it was too late. No one ever answers the phone and on two occastions, I asked to get a call. NONE was ever received."
"Ordered Jeep accessories for my son. Deliver was quick and he was very pleased with the products. Thanks."
"Quick delivery very nice. I will be back."
"Sweeter than a fat mans pete."
"please send us information for returning this item. "
"Thank you for your product, but I did call twice with no answer and did leave a message and no one called me back. Not to happy about that."
"very great it came on time, and the product was easy to install and its fit was perfect"