"Excellent merchant. Product exactly as advertised. Superb price. Very responsive customer service."
"Fast and efficient service, very responsive to customer needs. Looking forward to doing business with this company in the future."
"I ordered a license copy of Microsoft XP Pro. They had the best price I could find on the net. They only charged me $5.21 for shipping and I received it in 3-days. Needless to say I was very happy with my purchase. I would not hesitate to order from Eagle again."
"What a mess. Sorry to see this once fine company go down so quickly.
Ordered (2) items 5/24/04 and paid for overnight shipping. They sent (1) item overnight and failed to ship the other. Checked the packing slip, nothing noted on it.
Called them, was told the second item would ship within a day or so.
It is now June 2nd (9 Days later). I have received no email, no telephone calls, nothing since then. They DID charge my credit card on May 27th for the full amount ($598.00) which is illegal to do until shipping an item.
I have spent thousands of dollars ordering software from Eagle in the past. They always shipped promptly and their prices were competetive.
Not so anymore...If you don't have it in stock, don't lie about it, list it and charge for it. A simple phone call or email would have gone a long way here. I am very disappointed with Eagle now. I would avoid shopping here until they improve.
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UPDATE: Received an email from Eagle and the software today (6/2/04) after posting this review.
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I understand delays and backorders, just do not understand the complete lack of communication. Anyway, all is well finally!"
"I have ordered at least a half dozen times from this vendor in the last two years. Their products have always arrived on time and as advertised, with no problems whatsoever."
"I was very satisfied with this company. Someone contacted me by email afterward to make sure that everything was OK with my order and credited my account for shipping charges that had been charged inadvertently. "
"Fast shipping, and quick response from seller regarding status of order."
"I did a lot of research before purchasing a Toshiba Pocket PC through Eagle Computer. They offered the best price on the Toshiba Pocket PC E755 I purchased and the free shipping was an added bonus. I was very happy with my experience and will definately use them again."
"Everything went well on my order as usual. Your site is very well laid out and easy to order from....count me in as a long time user!
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"System was easy to use. Order arrived on time and in excellent condition. I had no problems."
"Great site! Very detailed product information. Product even arrived early! Will order from them again without hesitation!"
"outstanding service, prompt and very accurate shipping, very competitve prices on selected items...thanks"
"The response time of customer service is quick. Even with the order was delayed due to out of stock, I would still re-visit this store in the future if I need batteries. "
"A great reseller. Saved over 200 dollars by buying a factory refurbished with only a minor defect on the back. It had all of the instructions and a waranty too. Would deninatly buy from them again."
"Great service, fast shipment, great customer service after the purchase. I will definitely use Eagle Computers for all of my future computer needs."