"Clients complain of their ex hosting providers (for ex. EastEnd) for several reasons:
First of all they dislike the "support" they are not actually getting 24/7.
Second reason is that sometimes their bank accounts are being touched by unclassified transaction for a service they have never ordered. Our clients stick with us because we are different - loyal, our servers are Dell really secured, fast, reliable and apart from that we dedicate real time 24/7 support by experienced and kind experts in hosting hardware. In our research customers usually give 3/5 stars for EastEnd and 5/5 stars for Verdina.NET."
"A bunch of nasty scammers. Anytime there was a problem with my reseller account they acted like I was a stupid idiot and cursed at me so many times theat I can't count them. And they put me in fear by threatening to terminate my account repeatedly for complaining about their inability to keep their servers up and running.
In 2011 they had a DDoS and all of my 25 sites went down. They kept promising the server would go up in a day or so. IT NEVER HAPPENED over a 2 week period. And they cursed me even more!
I lost many clients and finally got 2 new reseller accounts with 2 different hosts, so I can move to the other in case of a DDoS attack. These 2 reseller accounts work without any real problems (and respond to tickets with kindness and helpfulness) and cost me less than EastEnd Hosting was charging me.
EastEnd Hosting is a couple of nasty grifters who need their mouths washed with high detergent.
NEVER NEVER NEVER use these guys for webhosting. You will be sorryif you do.
I sure hope that karma catches up with these despicable, corrupt, lying scammers sooner than later. They give webhosting a bad name."
"In February 2010, I purchased 4 years of webhosting from northern_lights_2000 on ebay.com. The business is East End Hosting, PO BOX 204, Groton, CT 06339. The tech support contact was Harry at the email ****@****.
Up until June 23, 2010 I had no issues at all with the hosting provider. On June 23 however, I was unable to access my websites or control panel for the websites. I sent an email to their support to find out what was the problem. After several exchanges of what the problem might be, the support person cussed at me and then in another email said they had tried another alternative solution which indeed worked. I sent the technician a reply indicating my displeasure in being cussed at and let him know in no uncertain terms that I wouldn't stand for it. In response the technician cursed at me again. I then lost my temper and responded in kind. In return, the support person canceled my account 3 years and 8 months early.
So basically my complaint is the company didn't fulfill the contract as agreed."
"This is by far the worst web hosting company in the world. They are nothing but scammers! I paid for a an unlimited reseller account for a year. I was very successful selling packages on ebay. They also sell on ebay and were upset I was taking customers away from them. They threaten to shut my account down unless I prepaid for a 2nd year. Business was good, so I agreed. They waited 3 months where I could not get a refund from paypal or leave negative feedback on ebay and then canceled my account! Over 250 clients were left with nothing! East End Hosting did not even give me time to move these clients to another server. Just canceled every account and deleted each and every client's website files. These guys are true scum bags! They get you money and then screw you without the Vaseline!"