ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2024-12-17

Online parts order

"Excellent service processing online parts order."


Verified
5/5

2024-12-09

Great Service!!!

"Ordered parts online for pickup. Were ready a couple hours later. Great service!"


Verified
5/5

2024-12-04

Tundra TRD Pro headlight

"Quick and fast service. Excellent quality."


Verified
5/5

2024-12-03

Parts Department is a Class Act

"I did an online Toyota parts order with East Madison Toyota as the servicing dealership.
My item was back-ordered,. The guys kept a clear line of communication going and let me know the second it was available for pick-up. They were also able to accommodate my pick-up time that was outside of the parts department hours of operation.
"


Verified
3/5

2024-07-23

Part was not in stock

"I was under the impression the part was in stock. After ordering I got an e-mail stating the part would ship after they got it in. I could have bought the same part locally if I wanted to wait for them to order it. Then because of how they shipped it there was even more of a delay getting the needed part. Transparency "


Verified
5/5

2024-07-21

I will definitely use them again.

"I live an hour away and I have local dealers. I found their pricing significantly lower for a genuine Toyota accessory that I wanted. I didn’t even give my local dealers a chance to match price. I hate trying to negotiate and I want a fair price upfront. I ordered the item and two days later I received an email to pickup my order. The parts dept is clearly labeled and easy to find and the employees were definitely some of the friendliest people ever. The gentleman helped me load my item in my car. First class all the way. "

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2024-06-02

Quick and easy

"Online order was successful and ready at the next business day. Will order again when needed."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-19

Great sevice!

"Order all weather mats and cargo net for my daughter who lives on WI. My address is in AZ and the parts department called to make sure I didn't accidentally choose the wrong location. The order was ready quckly!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service