"Upon checkout, it wouldn't process my payment, indicating my address didn't match my card. Well,.... I've used that same address probably a thousand times, and that's what it is. No grey area. So, had to take the extra step of using PayPal. Some weird flaw in your system. Hopefully the part arrives sometime soon."

"Online order was giving me trouble and the customer service on the phone was very helpful!"

"I ordered parts that did not ship, so I went and picked them up in person and instead of refunding my shipping they shipped the parts anyway that I already picked up and charged me shipping "

"Rep on the phone referred that we can save money by ordering online. Awesome service!"

"I live in Alaska and am used to very high shipping rates. Carter wanted over $100 to ship the part to me. Your shipping rates are WAY better. Thank YOU!"

"Lana was very helpful - great to have someone so willing to assist."

"Quick, easy & lower cost than chain parts stores!"

"Easy online parts lookup and order placing process. Awesome!!"

"Gettin the part order and paid was quick and easy "

"This was the first and only painless experience I have had ordering parts online from a Subaru dealership! THANKYOU THANKYOU THANKYOU!!!"

"Larry suggested I buy online and save myself 10%. That was awesome"

"Customer support services emailed back a link to my part that I needed. Thanks!"

"I copied my VIN exactly into the checkout form and your system told me its invalid. It's not. Other than that, all good. "

"bought my son exactly what he wanted for Christmas, in 5 minutes, wins all around."

"The shipping cost on just two accessories (padded seat cover and window shade) was going to be about $75 !!"