"The company does not indicate return processing fee and does not tell you when ask. Not a honest business."
"Do not even bother with Eastbay. It is not worth it. I will admit the prices and customer service are not bad. They completely messed up my order. I ordered track spikes and they sent me basketball shoes! The receipt was correct and the sticker on the shoebox saying my order was even correct, but they still somehow messed up the order and sent me a completely different product. They did not even get the shoe size correct! Trust me, you do not want to be spending your time and money on this illiterate online store."
"If you want tracking number access, quick shipping and quick customer service, I would steer you away from Eastbay.
Maybe I expect more ...but it is 2015
No access to tracking numbers on the site
took 4 days to ship an in stock product
had to use chat for customer service and person took 15 minutes to get me a tracking number, she must of been working a number of chats."
"Horrible. After they changed the address that I put in and mailed it to somewhere else they refused to reimburse me for it, were incredibly rude when I called multiple times to try to sort this out, and treated me like absolute crap. Do not do business with this company."
"After endless hours of online searching for cheap and affordable brand name shoes, i finally came across Eastbay.com. Which made me very happy, not just with the abundance of beautiful shoes but even more reasonable prices. I then placed two (2) separate orders for 1) women Nike Dunk for $85, and i also bought my son 2 pair of shoes a Nike Overplay $49 and a Jordans Flight $59 US dollars. It was only after i found the site and immediately placed the order that i found it necessary to check out customer reviews. To my surprise the amount of negative reviews i saw, was very much overwhelming, and made me frantic, and very skeptical about the orders i had just placed. However, the first order i placed was on the 15/09/15, and to my surprise i received both shoes for my son on the 23/09, and they were as described, as seen in the pictures, and exactly the size i order as well. I was also updated with tracking numbers and the courier in which the products are being shipped. As for an update to my second order, it should be delivered tomorrow, by Purolator. Fortunately i am very happy with my purchases, and will recommend this site to others, at any request. In addition i also called customer service, cause i was having a little tracking problem, and without any worries, i had a solution to my request. Thanks Eastbay for those amazing shoes, and prices. Will definitely shop again, and again."
"I ordered a pair of Nike air max shoes for my 4 year old son! Picture looked red. But, was orange when I received them! That's what I was hoping for! It's the color we wanted ! Also, fast shipping. Will order from here again!! (:"
"Ordered a NIke jumper for my sons birthday, Orange for boys
It was delivered quickly but the wrong colour,s tyle and size. sent them photos to confirm it
While they accept that it is their mistake I havent been able to get them to correct the error
It wouldn't bother me as much but my son wanted the jumper and now he wont get one.
They havent offered to refund me the difference as it is a cheaper jumper they sent me nor offered to replace it"
"Ordered a pair of NIKE W AIR MAX 2015-PK/PK/BK online at www.eastbay.com today. Checked my credit card account online and noticed the charge was made right after submitting the order. Got a voice message from Eastbay asking me to confirm the credit card payment. Called them back. The representative asked my credit card number, billing address, bank issuing the card, customer service phone # on the back of the card, etc. I answered accordingly. Then she asked my birth date saying that's needed to verify the payment. That's too much information to ask a customer to answer. She said without my birth date, they could not process the order. Forget it. I'm not going to give an anonymous person on the phone my birth date, given there are so many Identify Thefts happening. I told her to just cancel the order. The charge is still showing on my credit card account. I'll dispute it if the charge status changes from Pending to an actual transaction. "
"They didn't have a problem taking my money a month ago just to tell me 30 days later that the shoes where not in stock and no longer available. Not sure why you would take my money if you couldn't fulfill an order. Thanks for waiting my time and holding on to my money close to 40days. Will never buy anything from this place and will never recommend to be used. "
"I placed an online order back on August 10 to take advantage of a sale on Nike Romaleo 2s. The full price of this transaction was debited from my PayPal account on August 10. I was told tonight (weeks later) when I inquired on the status of my order, that there was an internal processing error and although Eastbay had my money and would credit it back, my order was never placed. This, to me, is outrageous for a number of reasons. For one, had I not thought to check my own bank account tonight, Eastbay would've kept $130 of my money without saying a word. That to me is unacceptable and when I pointed this out I was not even met with an apology. More importantly, it has been days since this was reported and not only did Eastbay not apologize or process my order - they have not credit my funds back to my account. And considering the shoes I successfully ordered weeks ago are now over $60 more than the original purchase price... I've been forced to waste hours of my time trying to get this resolved, it's still uncertain whether my funds will get credit back to my account (as shady as Eastbay has been acting so far, I wouldn't put it past them to try and keep my money once again)... and I'm forced to pay over $60 to purchase the same shoes I tried to purchase weeks ago from Eastbay."
"Couldnt have been happier. Bought a pair of Nike that I couldnt source from anywhere else. Arrived in less than a week. Outstanding communication and product.
Cathy, Vic, Australia. "
"Ordered a pair of shoes the day they were released since they were very limited. Eastbay sent the wrong version of the shoes and now they are sold out of the version I ordered. Customer service insists it was my mistake, but I had never even seen the version they sent much less clicked on it and confirmed it in my order. Their mistake has become my problem. I will never order form this company again."
"This is my 3rd order this year. I am fully satisfied with the product, customer service and delivery time. I have no bad experience with eastbay so far. I will continue to order from eastbay as the price is competitive"
"Saw all the negative reviews after I placed my order and was then really nervous.
However, the shoes were delivered to me in Australia within 4 days. 20% code worked without any issues. Email updates along the way, no problems with the product.
I'm so impressed with Eastbay and would have no hesitation ordering from there again. "
"Issue pending Customer Service resolution."