"The projector was shipped via FedEx on September 4th. On September 5th, I got notification from FedEx that the "Barcode label unreadable and replaced". On September 9th (4 days later), I got an update that the package arrived at the FedEx facility in Cambridge and it was "Delayed". After almost 3 weeks, my projector (apparently still sitting at FedEx) still hasn't arrived and Eastporters won't or can't do anything about it."
"The staff here are very helpful. Jas (Jaskaran) in particular assisted me with a special order TV purchase and was very attentive to my needs. No matter what your home theatre needs are, you will be taken care of at Eastporters. Highly Recommended!!! :)"
"I would like to start by saying Vencia is the best home theatre ever!
Just received my Tuscany ultimates and they are amazing! Delivery before promised time with installation, they even took the boxes away. Highly recommended !"
"I have purchased Tuscany Ultimate row of 4 for my hme theater and they are amazing by all means! Planning to get a consul for my loving room as well.
Customer service were really great and responsive. "
"I ordered a Projector and paid for it and then they wouldn't ship it. I then had to call my credit card company to explain to them what was going on. I cancelled my order with this so-called company and they refunded my money but what they put us through was unacceptable. I don't know if they like Albertans or not but why they couldn't ship the product is and was beyond me considering they advertised free shipping. Do yourself a favor and stay away from these guys. If you do get your product, you will have been waiting for a very long time. "
"I received my chair in less than a week. The service was very friendly, knowledgeable, and helpful. I’m loving my new chair!!"
"This company has delivered top-notch customer service and products. I talked to sales and customer service representatives, and they have been fantastic. The delivery was fast and reliable. I would highly recommend them. One thing is outstanding - My husband really loves the projector."
"Being informed is being forewarned. Please stay away from this furniture as our experience has shown it is uncomfortable for extended use and certainly does not hold up. We bought this Chinese made furniture by Valencia, the Oxford two and three seater for our family room a year ago. This was the biggest mistake we ever made in our lifetime. Since there was only two of us we only used the two seater as it had the best TV viewing position. The furniture started failing in only 8 months with regular use during pandemic lockdowns and the fall and winter weather. The foam cushioning flattened and the springs started sagging.
Up until this time we had only ever purchased Canadian or American made furniture which even after 15 and 25 years is still fully supportive and still looks new. This Valencia furniture’s manufacturing was moved to China a few years ago to make it cheaper both in build quality and production cost. We bought this furniture online and our delivery was late with excuse after excuse we finally got it. They had the wrong dimension published on the 2 seater which was wider than stated. Now you would think that anyone with at least some intelligence would know that when you change the configuration of the 2 seater and add a centre console that you might need to change the overall width, well they didn't and we had to tell them. Our existing end tables were not going to fit in the wall space. Because of their incompetence, the smaller end tables set us back $1000.00 even with the small credit received.
The 3 seater centre seat had defects with a crooked headrest and the seams in the seat did not match with the two end seats so another small credit was issued. As I stated this furniture had failed to maintain proper support due to flattening foam and sagging springs It got so bad that back issues and sciatic nerve pain forced the discontinuation of use.
We contacted Valencia as this damage was supposed to be covered 100% in the first year of the warranty. They only fully warranty this furniture for one year. They clearly expect this furniture to start failing in the second year and beyond as that is when it is prorated. Even if it is repaired or replaced it will clearly fail year after year until the prorated warranty fully expires. At that point you might as well send it to the land fill. You know the old saying “you get what you pay for” well in our case with this expensive furniture we clearly get a lot less.
Believe it or not, now it gets even worse as we contacted Ahmed in customer service to replace or repair the furniture under the 100% covered first year of warranty and he eventually stops responding to our repeated emails. Clearly he believed ignoring the problem would make it go away. Then we contacted the manager Gary and he said he would check with customer service, How pathetic is it that the manager has to run it by customer service, is the incompetent Ahmed in charge? We never did get a reply from Gary, This tells you all you need to know about how disreputable this company is. They even go as far to remove my reviews because they know they can't respond since everything we say is true.
Since they would not respond for months after first contact we ordered new Canadian made furniture. We have taken two other retailers to court and won easily and we will see them in court as well. Of course we will bring two sections of this furniture, one failed section and one unused section for the judge to see and sit on to judge for themselves how bad this furniture has failed. We will request a judge order them to fully refund us on return of the furniture. Our experience dealing with companies like this is that judges have total disdain for them tying up the courts unnecessarily."
"I received excellent service from Robi Robi Prasad! The sofa of my initial order not being available, he was able to find a solution, keep me informed of delivery times and keep me informed throughout the delivery process ... until my complete satisfaction.
I received VIP treatment. Thanks Robi!"
"Conor has spent a lot of time with me to show the performance of different projectors and screens, and help me with an option. Excellent service and very reasonable price! Will update my review once I put up my projector and screen."
"I went in expecting a sort of "best-buy"ish store front, was pleasantly surprised when I was given a one-on-one demo with a sales person who was very knowledgeable. They were very kind and listened to all my concerns, then they put together a list of equipment for my room. When I had questions about pricing I just talked to them, and they gave me some great deals. Would definitely recommend them. I had a great experience overall."
"Purchased an EluneVision 4K motorized screen a few months ago and screen wouldn't retract. Contacted Eastporters and they replied immediately. Got on the phone with one of their technicians who walked me through the process. Screen was fine but remote was the problem. They said the'd send a new remote within a week and new remote arrived less than 2 days later. Recently upgraded from an Epson projector to a JVC unit and they gave me a great deal. Can't recommend Eastporters enough. Dealing with them has been a great experience from beginning to end. They get 5 stars and wish other companies were this professional to deal with. "
"Chris and Dave were incredibly knowledgable and they provided me with the best cost on the market instantly. I got to visit their office and experience the different types of screens and chairs they had available. My family are very happy with the purchase we made and we would highly recommend this company!"
"First purchased high end chairs movie through them (7). Had them delivered and had issue with the measurements (wrong measurements on the best buy website). I was worried that I would have to 'fight' to get a refund. Quite the opposite. They (Eastporters) were super accommodating, professional, and very helpful. They were responsive and a pleasure to deal with. I then went to their office to view their screens, equipment etc.... Their staff were the most knowledgable, insightful, helpful, low pressure sales people I have ever met. They have a great set up and are super knowledgeable about their products. They are not sales people, rather they are product experts - which is what you want if you are spending $20K+ on a home movie theatre. Yet I feel that even If I was spending less I would still receive the same great service and care. They were just awesome to deal with. I ended up purchasing full 9.1 surround sound (Marrantz), fixed wall mounted screen, in-wall speakers, projector (JVC), amps, subs, wiring etc.... and hired them to install.
Their instal guy (Ryan) and his team were amazing. They did everything 100% perfect. Clean work, SUPER knowledgable... and had the right attitude that unless I was happy- the job was not finished. Well, they exceeded my expectations 100%. I would use them and buy from them again... I would highly recommend them with the highest customer service rating!
Forget every-other place you are thinking of buying from (I did my research and went everywhere - so I can save you the time and energy) and visit east porters. Staff 10/10. Service 10/10. Pricing 10/10. Product knowledge 10/10. Instal 10/10. Customer satisfaction 10/10.
Great job Eastporters!. Thanks for an amazing Theatre Room! Super happy and everyone I have show it to is super impressed! But most of all I am very detail oriented and particular about every last detail. You hit it out of the park!!!
(Note: this is a real review. I did not receive any discount, compensation or anything to write this review. A good business, that works hard and delivers deserves all the support and recommendations in the world). Great job guys!. Thanks for an amazing Theatre Room!)"
"I was in the market looking for projectors and screens and seating. I didn’t know where to start and then stopped by the shop and they explained everything in detail and spent a good hour with me. I ended up getting a projector and screen and 6 chairs. Great shopping experience "