"I ordered a custom canvas print for my girlfriend's birthday and I had a delivery date which was crucial for my order. The order ended up being sent out on the day it was supposed to have arrived and then took a few extra days to arrive due to the weekend. My order status button didn't work on my order as well so I couldn't track my package in route. "
"Had an issue with my canvas, came out way too dark, sent in an email, got a response saying they'd look into it, past experience with websites shows that to be normal, getting a "look into it" email and then getting nothing back after that. But i got 2 responses, 1 from the guy working on fixing the prints and another from the GM saying 60% off next order with free ship to do a review, so here i am. Got the print worked out, getting new one ordered to fix the old one, only charged me for shipping which is not to bad."
"I have purchased numerous canvas prints over the last couple of years. I was very impressed with the sturdiness of the frame on this canvas. It will hold its shape very nicely."
"The 1st canvas print arrived with black edges that were not supposed to be there and w3ere not even either. A second print was sent to accommodate the problem and it was printed too low on the canvas. I am awaiting a suggestion for a solution. There doesn't seem to be any quality control.
Customer service is right on top of this and is sending a corrected copy.
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"We received our canvas just on time, as promised, for my daughter's Sweet 16 party. The only problem I had was that UPS delivered it to our neighbor, but that's not your problem.
We usually use another company, but were very please with our first experience with easycanvasprints.com!"
"The canvas is of my dog, and his face is too dark and you cannot see his eyes. On the computer it did not look like that. I wish you could let us know what it would really look like once printed."
"I have ordered 3 canvases now and all of them have been perfect. They might take a while to get to you but they are more than worth the wait. "
"After creating two canvases using a promotional deal, my subtotal came out to almost $25 or so more than it should have. I had to call customer service twice to find out what the problem was and they explained to me that I may have gone back a window or gone to the gallery and that would have negated the promotion. What?!
The best they could do for me was to give me a discount of about $15, which was just about what the shipping cost was.
During the same conversation the 2nd customer service associate (who was very lovely to speak to) rechecked the quality of one of the prints because it seemed too close to the edge of the canvas but had assured me that it was perfectly fine. Well it most definitely is not.
Not only is the print EXTREMELY pixelated, but the top of the print is cut off AND it looks as if there is the beginning of a repeating print on both the top and bottom ledge of the canvas.. I specifically wanted this canvas unframed but now it just looks heinous. "
"Love the special deals and good quality prints!"
"I have no idea why I would receive an email from Canvas Prints to write a review. I haven't even received my order from 3 weeks ago, and I can't even get a response from the ****@**** help line.
The delivery is now 3 days past due, no response from easy canvas and the link for tracking no longer works.
My review stands at 1 star - hopefully my situation gets resolved at some point, when easy canvas gets around to customer service.
On the positive, they did send me an email to review them -so here it is! Not sure I want to use the 60% off coupon offered for this review--because that would cost me 100% of whatever I spend to not receive anything.
End of the day, my experience has not been good and I will choose not to use Easy Canvas in the future. This is my personal experience, perhaps others will have a different result and experience.
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"Not only was the process of ordering quick and easy it was also very reasonable.
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"Great site and easy to use; only wish you could zoom in to see what the print will look like up close. "
"Love, loved this! Ordered for an anniversary gift and I couldn't have been more pleased with the results. Will order more in the future. Keep up the awesome work you do! Thanks."
"The canvas came in and I absolutely love it!! The quality is amazing and it felt so sturdy! Thank you for making a quality product that I feel confident delivering to my clients!"
"I was hoping to enlarge a very sentimental picture (that was taken with a cell phone) to a large enough size to put on my living room wall. I attempted to use several other online companies but after uploading the picture, could go no further because I would receive an error message stating "the picture wasn't of high enough resolution/quality". Expecting the same results with Easy Canvas, I was quite excited when I did not get the error message regarding resolution/quality issues, but also skeptical, because I wondered how they could do what the others companies couldn't. I took a chance, though, and went ahead and ordered my canvas reprint and held my breath until it was delivered, hoping I wasn't throwing away money. However, when the package with my canvas was delivered, I was pleased to see that it was exactly what I had hoped for and expected and I couldn't wait to get it hung on the living room wall. I am very pleased with the quality of my canvas print, the ease of ordering, the price of the finished product, and the ease with which I was able to hang it. I highly recommend spending a few extra dollars and purchasing the picture hanging brackets, because they make it easy for one person to hang a large canvas and make it level without making multiple holes in the wall. My experience with Easy Canvas was EASY and worth every penny!"