"My experience was very surprising. I was pleased to see all the Plus options they had. There are many places that don't provide that many options for such quality products."

"Website was user friendly. I was looking for workout/yoga pants but I did not find what i was looking for. I have gifts to exchange"

"Size questions were difficult to explain"

"I like EB clothing for casual work wardrobe, and I typically shop for sales. Your prices are high, as the quality of your products is excellent, but I love a bargain!"

"I don't like online shopping. I prefer to pick the item up see the actual color which in my experience is usually different from the sample. Try it on for fix and seen multiple item side-by-side. I also went by you Short Pump store in Richmond today. I learned that you cut off sizes at XL in the stores (really not smart on you part, leaves the customer feeling not valued). They told me that they had received several returns of larger sizes from customer purchasing from the catalogue and sold them almost immediately. If you had it I may have bought."

"I am looking for a packable down coat. Although the descriptions didn't use that exact phrase I think I've got the general idea of what to look for."

"Shame on you Eddie Bauer! Your customer service should be called DIService. I tried to return one of 2 items I received as a gift from my spouse at your store in Littleton CO. I did not find anything I wanted to exchange so asked them, with my receipt in hand, to credit the item back to the card on which it was purchased. I was told I could have store credit or mail it in for credit. What is the difference???? Oh, the $6-12 you charge for return postage. I DROVE to the store to return it but because I did not bring my husbands credit card, I was told I had to take store credit. I don't have to mail in my credit card when I do a return by mail!!! I will now be returning both items and shopping at REI from now on...NEVER had an issue with any returns and they always take care of their customers. I even called Eddie Bauer on the phone as I left the store...again...what customer service???"

"I like shopping with eddiebauer.com from the comfort of my home. I can compare different items. I also like visiting the Eddie Bauer store in the mall where I can try on items."

"I keep on getting emailed sale flyers over a period of time, but what is on sale does not change. Usually I am just wasting my time. I am at the point that I will start sending my EB emails to the junk file with out viewing. If nothing changes, why waste my time."

"Thanks for clearly showing temperature ratings for coats. That was important in helping me make a decision."

"I prefer to shop at the store but, it helps to know what is available before I do that."

"Was able to navigate through the site very nicely."

"Always love Eddie Bauer items and like to browse the site for sale items and for new additions."

"I am shopping with Eddie BAuer for yearsstill shopping for my grown up children(tall sizes just wonderful)My son a grown up Eddie Bauer kid"

"You do not have any thing in store for plus size people. You carry the plus size for the men. Discriminating policy and if I want it in the next two days, then I have to pay the extra $75.00."