"Browsing for a down coat for my 16 year old son I was pleasantly surprised by the 40% off sale and decided to purchase two jackets and a down vest, one for myself. I'm unsure of the size needed especially combining layering the vest under the jacket so will be going to the retail outlet to find the correct sizes. If the sale is in effect there and the colors I want are available there I will make the purchase there. If not I will be able to purchase online knowing that I will be ordering the correct sizes and the colors I prefer."

"I can more readily/easily navigate, more user friendly experience noted."

"As good as to be expected today."

"One thing I'm shopping for does not seem to exist anywhere. I really want a Fleece jacket/coat with a snap front (not a zipper). So I will have to keep looking."

"Great value, easy site to navigate. Always excellent quality of products. Good service too!"

"EB was out of many sizes in the sweaters and pages loaded very slowly. Hopefully that was because your site was very busy."

"website is excellent.I prefer Eddie Bauer to other brands because of quality and value. They are the best in the clothing industry at providing both."

"Intuitive navigation. Found a product I want in exchange for my return."

"I enjoy shopping at Eddie Bauer"

"Inadequate information on web site"

"I stick with Eddie Bauer because the clothes are well made and don't shrink or fall apart. I like the styles, outdoor and sporty is my thing and they have plenty of it. I bought two coats for my 9yr old daughter they are so beautiful and well made. She loves it and finds them comfortable. And she is really picky."

"I had the problem noted above that the items I wanted to buy I was unable to as I couldn't get to the page. I also bought slipper for my brother's birthday and what actually turned up was a women's vest - when the item was replaced it was never delivered - he finally got the gift a month after his birthday"

"I'm upset over the mistake on your website related to my Friends address where you shipped items to the wrong address. Apparently when I logged in with my friends number, the address stored with that account over rode the address I entered at check out."

"Always satisfied with my purchases or return them for an exchange/refund"

"It was easy to find the item I had seen in the catalog. I was not able to get the color I wanted in the size needed, but otherwise everything went very smoothly."