"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"They have the best prices, the nicest most helpful customer service, and THE best toys. They are missing one toy I want really bad but if it weren't for this site I never would've gotten into toys as much as I have. I LOVE this website and company!!!!! Shipping is fast"
"From a great selection of products to incredible prices and special offers, it's hard to beat EdenFantasys. Oh, I almost forgot, Exceptional Customer Service."
"Got a product that didn’t work they tried to help explain how it worked and offered to replace it or give me in store credit. "
"Their products are all really great quality and affordable prices! And the customer service is top tier! Wont shop anywhere else! "
"They respond in about 10 minutes and they have excellent agents"
"I have had nothing but positive experience thus far with EdenFantasys, with great products and fantastic customer service to answer any questions or address any problems I have had."
"Whether you are purchasing your first **** or an experienced couple expanding the **** dungeon, EdenFantasys is, hands down, the best adult shop online -- PERIOD!!!! Yes, pretty bold words, however, I've never had a problem with anything in regards to purchasing something from their site. Great deals, informative forums, elaborate videos explaining most toys. Top notch Customer Service!!!!! HIGHLY RECOMMEND, as a matter of a fact, I've been recommending their site to friends, coworkers, relatives and even ex girlfriends."
"I had a scammer tell me I owed $1.95 on shipping. As it turned out this was a ploy to get my credit card number. I did not comply until I heard from Eden Fantasy as to where my shipment was. They gave me the tracking tools I needed to know exactly where my order was. The scammer was uncovered.
Thank You Eden Fantasy's for your help."
"Anna was very helpful with my issue and I’d like to thank her for that.
Mark "
"Great customer support I was satisfied with the products and service "
"Unexpectedly contacted by representative with offer of $20 gift card and coupon codes. Months ago device charger broke and was denied to resend a new on (over 90 day’s return policy). Thanks, Anna for making it right!!!"
"I enjoy browsing Eden Fantasy, good deals and a lot of information that my mom never informed me about. Thank you "
"Anytime I have a question or a concern about my order I always get an immediate response. The workers are always so patient and understanding. This is my number one **** store, because of that fact. Most companies customer service are the exact opposite. I hope eden fantasies stays in business a long time. "
"I recently purchased a stroker sleeve from here, it arrived in a slightly wonky state but it was far from unusable. A very quick conversation with support got me happy to return to this site from any further purchases I may need. Thank you again Bridget "
"I dealt with Bridget conceding an order issue. She took the initiative to turn around a order issue to create a great experience and resolve it very quickly I greatly appreciate it and will order again based on my experience with her representing the service of the company "