"BE WARNED EDGEPARK is conducting illegal business practices, and theft from customers:
I am a disabled veteran living on disability, who has had MONEY STOLEN BY EDGEPARK.It is a recurring issue.
They are lying to and stealing from customers,
They are double billing both insurance and consumer. (This isn't the only review where this has been posted.)

On Dec 10th, 2021, and order was placed with Edgepark Medical that included a $160 deductible. My deductible had been fully covered in the year due to hospital visits, and I have not paid a deductible all year as my deductible had been reached in Jan 21. (Edgeparks practice is to show the cost of an order if your deductible has not been met). Edgepark charged me $160, even though my insurance also paid for it. That is theft. They are double charging both insurance and customers!

In January 2022, I received my insurance EOB which showed my insurance had paid for the $160 order, as well as Edgepark taking the amount from my bank account so the order was paid for twice. I contacted Edgeparks Billing department, who after ckecking their system agreed the order was paid twice, and then stated I should receive a credit in 2-3 weeks. So I waited...

In March, I followed up with EdgePark billing department, as I had not received the credit to my account. They checked the account and apologized, as they were unsure why it had not been processed as they saw the payment from both myself and the insurance in their system. I was assured they would resubmit it for processing as a return to my credit card, and that it would be credited to my card within the next couple weeks... I waited again...

It is now May 4th, and I have not received the $160. I contacted EdgePark again today to check the status, and was informed that they don't show credit was due or being processed. They also stated they do not have insurance EOB (which they had on prior calls) to verify insurance paid for the order, and that they would need to verify it with insurance which will take added weeks just... all LIES.

This is now over 5 months in with no resolution or expected date of payment. Taking double payments from both insurance and customers is illegal.
Still Waiting...

Tip for consumers:
Contact your pump supplier directly. You can order direct and eliminate this middle man that has no idea how to manage inventory or business. This company will steal from you.

Avoid at all costs... or it will cost you $$$$."

"I have a colostomy, I need to order items not sold in regular stores, every so often, and need a prescription, so the insurance co. will pay for it. My visiting nurse gave me a catalogue for this outfit, to order my items from them. The nurse for my doctor placed my order with Edgepark, and a day later, when I checked on the website, it was cancelled for no reason (I made quite a few phone calls to them, and no one seem to know why it was cancelled.
I placed that same order again, and it took just about three weeks to get the order completed, and delivered to me.
Though they shipped it second day service with Fed-X, by the time it was shipped it was too late, and I had no supplies to keep my colostomy the way I needed to. I had to make a lot of phone calls, to them, be put on hold till someone answered, and then be told, it would be a few more days.
This is not a way to handle a customer, and a specially not someone who depends on these supplies for life time, with out them, I can only stay in bed, and wait.
"