"I bought a 4ml tank and they sent the 2ml and then told me I ordered the correct one. I know what I ordered, and so far they won't replace it or give my money back. Terrible and slow customer service"

"Efun.top is a garbage place to do business with. They will take your money, not ship your items, constantly change their story, stall, lie, and when all else fails offer you $1.98 worth of cotton bacon lol. Here's my story:

On the 25th of February I placed a pre sale order for a Themis RTA and a Blade Mod. The pre sale ended on the 28th of February, the same day the Chinese holiday ended. I got an email confirmation letting me know the items would be shipped after the holiday ended. After the 28th rolled around and my items didn't get shipped, I tried contacting them. They are almost never available on their Zendesk web chat during the hours they say they are working, so I emailed them. Never got a response back.

A couple days later (March 1st) I was able to reach a rep on their Zendesk chat. I was told the items should be shipped out next week, because they were very busy coming back from the holiday. Okay, fair enough. At the end of the next week, my items still hadn't been shipped. So, once again I contacted them through email and left messages with Zendesk since they once again were not available during their working hours.I once again get no response.

I went on their website and emailed every address they had on there, and finally got a response on March 9th. Their response was this: "Hi GeekVape Blade TC Box MOD 235W this item only black in stock now other colors all presale please wait kindly". Which is a lie. I went on their website and took screenshots showing that NO WHERE does it say the items are on pre sale. I sent over those screenshots, as well as screenshots from when I placed the order showing the pre sale date ending the 28th, as well as their invoice stating the items would be shipped after the holiday was over.

I told them at that point their behavior was unacceptable, I wanted my items shipped asap. If they couldn't ship my items within a timely manner, that I would be willing to give them more time in exchange for a partial refund or store credit. First, they told me they would ship my items in a week, but offer no credit. Then they backpedaled, changed it to "sometime around March 23rd", and offered two packages of cotton bacon (which they sell for $.98 a piece) to compensate me. At this point, that feels like a slap in the face.

Just to give you guys some perspective, directvapor.com was two days late shipping an order out. They immediately apologized when I called to find out what was happening and gave me a $20 credit for their error. The whole order was like $22 and some change. My order with efun.top was $65 and some change, shipping out almost a month late, and they offered $1.98 worth of cotton. So yeah, I'm in the middle of a claim with PayPal now. This was supposed to be a birthday gift for my fiancé. Thanks efun.top for being scumbags, I will make sure everyone knows how you treat your customers. "

"No response from these guys after placing the order and paying the money. Not sure about the experience of others who have placed orders with them. They activily post in facebook and no response to comment there as well.

Update : If you are not getting response when you are asking for a refund raise a dispute with PayPal since they are getting payment through PayPal. They will have 20 days to respond to PayPal and within 20 days you escalate it to a claim to get the refund directly from PayPal. For more details get in touch with PayPal"

"I placed an order, they took my money, the communication ended there. They did not send what I ordered and will not respond to requests for A refund. Save tour money and frustration. Do not do business with this company."

"I was fighting with the company for 2 months and they gave me a different story each time why my product hadn’t shipped. Finally I disputed through PayPal after they told me the product was on backorder from the manufacturer. This is simply not true as other companies had the product available right away. I received a refund right away. I do not think they ever intended on sending my product. "

"Honestly the best customer servise i have ever had they are really nice and work with you the whole time if they have any problems and need to ask any questions they shoot you an email and are really polite about it"

"ordered three items from efun.top on 11/17/17. All the same item and the site advertised 24 shipping:
2017-11-17 order placed
2017-11-21 18:43 Origin Post is Preparing Shipment
2017-11-21 18:43 CHINA, BEIJING EMS, Processed Through Facility
2017-12-01 16:53 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
2017-12-01 16:53 CHINA, BEIJING EMS, Processed Through Facility.
THEN...NOTHING. No reply to my inquiries either.
32 days later and my order is still not shipped.
I will be reversing the charges on my credit card."

"I ordered a Wismec Rx 2/3 and Uwell Valyrian. Both are original, i checked the scratch code. My package arrived after 2 weeks [Germany]. Already 4 hours after my order it was shipped. Ordered on the 25.10 and got it on 09.11. Would recommend if you can wait some time, it's worth because of the low prices. I will definetly order again from efun.top."

"I ordered a mod and tank on oct 20th. It’s now nov 8th at 7pm and it still is not here. Tried to email the seller and I received no response back. Don’t use this website."

"Update: I just now finally received my refund therefore will adjust the rating.

I purchased a product (joy tech kit) and it doesn’t work. I have written five emails and two videos.
"

"Ordered a pre-order Geek Cape Aegis 100w and it took 5 weeks not bad for pre-order! Great service just like I've heard of. Would definetly use and recommend. Just be aware it's China and takes awhile just be patient."

"I dealt with customer service quick response"

"Цены приятные и продавцы отзывчивые. Покупками доволен. Буду делать заказы снова."

"Сайт не плохой, есть небольшие не дочеты , а так владельцы все супер старайтесь в том же духе"

"it was a great experience It's not my first time that i purchase from this website it was great and I loved it thanks to the customer service Lucy and skye ,
I will be using it in the Future ,but in the first time I had some issues with the shipping company and I didn't like that , And now I'm waiting for my second shipment i hope that it arrives safely "