"Easy to use for comparing rates and benefits. Jackson was very professional and helpful!"

"I had some confusion in completing my application for health insurance and my phone rep, Haley, was professional, patient and friendly. Although she did not know the answer to my question at first, her persistence in finding the correct information was outstanding, as she had to go thru the partner company and several supervisors. I truly appreciate her time and patience!"

"I had a great experience calling in and asking questions about my temporary health insurance. Thank you for all your help!"

"Unhappy that OP&F chose to tie us to you and AON and kick us into "Affordable Care Act" Obamacare insurance. Plans are way overpriced and cover nothing until you meet your "high" deductible. Both Aon and eHealth appeared to be ill-prepared for the transition. I was bounced back and forth between the two agencies while asking questions that they could not answer. Some questions still were unanswered."

"Buying insurance for the first time has always been a bit scary for me; seeing how inexpensive the plan is, it really lifted some weight off of my shoulders. I've been used to United my whole life too, so I know I'm in good hands."

"The online application process was easy and simple, took a minimum amount of time . . . A+ for a user friendly process. Keep up the great work!"

"It's been a month and my email is still wrong. The high cost high deductable plans are horrible coverage. Now through the application stage I am again angry about the hidden association and administrative fees in order to qualify for the plans. This is a total rip off. I am furious at the Pension Board for throwing us into this mess. This a a monthly injury to my pension and budget. I am still waiting for AON to correct my email and my profile, as I had to put my son on his mother's insurance due to the prohibitive cost. As there is only one choice of companies, the monopoly is obvious and prices set to gouge the retirees. That there is no coverage out of state is absurd. "

"chat feature was helpful!"

"We were told" help would be there every step of the way".... what a joke! My husband and I have a complicated case needing 2 different insurance products. After 6 days...hours of being placed on hold.....being hung up on 3x...sent to the wrong office time and time again only to hear " I'm sorry , I can't help you with that", "It's late can you call back on Monday?"
After 2 nights of no sleep, my profile locking up for two days, and many tears I did reach one kind lady who was of help. My husband is very ill. Not only has this insurance mess been a major stresser to both of us, but the fear the meds that are required for my husband to live may not abtainable."

"Sarah answered several questions I had concerning the start date and the payment methods.
Sarah was very knowledgeable, and professional while being friendly. Was very happy with the help, and was able to complete my application correctly and in a timely fashion. Sarah is a valuable resource and asset. I truly appreciate her assistance."

"After multiple calls to eHealth I finally reached individuals who exemplify the definition of customer service. I first called the customer service department and spoke with a representative who took the time to listen and understand the problem I was attempting to resolve. She put me in contact with Samantha in the sales department who was absolutely amazing. This remarkable professional was committed to working with me for as long as necessary, she was knowledgeable about the computer systems, all the while polite, caring and personable. I cannot say thank you enough to Samantha for her assistance today. Paul Denton, Columbus Ohio"

"The experience has been problem free thus far. I haven't been approved yet. We'll see what they come back with.
UPDATE: We were approved and all seems as good as it is written to be. I'm very happy with my experience. "

"It took over a dozen times on the site to finally get this completed. First there were no options; then my **** and phone number kept coming up wrong, no matter how many times I changed them; then, I couldn't complete the transaction once I selected the carriers; not I have been accepted, but I do not need the coverage to begin until January 1, 2019. However, I have no idea if you are going to bill me in December or not. I even tried calling, two different numbers. One kept transferring me to the other number, and would never refer me to a person to answer my questions."

"very frustrating, agents were patient, got it figured out, I hope"

"People i have talked to on phone are not smart enough to answer my questions. same problem on lline with chat. keep refering me to someone else....PASS THE BACK...CAN'T ANSWER ANYTHING ABOUT HRA SO DON'T ASK....VERY ANGRY WITH THIS WHOLE PROCESS."