"Very poor customer service. I ordered and paid for a pair of #500 - High Mountain Buskin Boots in horsehide. I provided my exact foot size in millimeters and requested they send the correct size.
The boots arrived 8 weeks later in cowhide and were too small. Since the end of June, we have spoken to El Resero long distance from Atlanta 6 times. Each time the promise to send the correct size but as of August 21st no luck.
A typical example is the email from Dany at El Resero dated July 24:
WE WILL SEND YOU THE NEW SIZE 45
REGARDS
DANIEL
Do not purchase boots from this firm unless you are present to try them on. They do not keep their word and will blatanly lie to get you off the phone.
Horrible customer service!"