"NIGHTMARE WITH THESE GUYS!!! They sent an eamil notification that our order would be shipped. Only 1 part of the order shipped, and we were counting on the whole order. After repeatedly calling and talking to indian reps, I was able to reach the owner. The owner, Frank assured us that he wanted our business and he would look into and call us back the following day. No call back. We followed up with 6 additional calls and voicemails, YES 6! And no response. We also sent 4 emails to cancel the order as we decided this had been the worst customer service experience of our lives.
They didn't end up cancelling the order as we repeatedly asked them to do, they sent the rest of the order out almost 4 weeks, YES 4 WEEKS, after we initially ordered. BEWARE of these guys. They have no interest in making customers happy, which to me is insane. They wanted our $200 more than anything and ignored our requests to cancel to keep the sale. We're filing a chargeback with them.
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"On 8/3/12 I purchased a Lightcraft TR600-1215 transformer which had a life time guarantee. This Spring it stopped working. I called and was advised by an employee that they do not deal with returns or repairs after 30 days and I needed to return it to the manufacturer. I paid $75 to UPS for shipping it to Lightcraft. Upon receipt, Lightcraft contacted me and told me it looked like their transformer but it was not. I had to pay Lightcraft $70 for the repair as it was not their transformer. Electricsuppliesonline sold me an item that was not manufactured by whom they said, have not told me who the manufacturer was nor have they reimbursed me for the $70 I spent on the repair of a product they said had a lifetime 100% warranty. I don't know if this is fraud but It is close if it isn't. I certainly will not be purchasing another product from them."
"Ordered item Saturday, July 17th, received email confirmation same day. Paid for UPS ground shipping. Website shipping policy states, "We ship ... within 24-48 hours." Therefore, item should have shipped Monday, July 19th or Tuesday, July 20th. Website shipping times indicate shipping time would be 4 days to my location, so I would receive the item either Thursday the 22nd or Friday the 23rd. As I had not received any shipping notifcation by Thursday the 22nd, I checked the online status and it had not changed (no indication of shipment or anything, just that the order had been placed). I emailed the company on Thursday the 22nd asking for the shipping information and received a reply on Friday the 23rd with my tracking number for my item which had shipped that same day - Friday the 23rd - 3-4 days after when it was supposed to have been shipped. In other words, they shipped it after I asked what was going on with it. I wonder what would have happened if I never bothered to ask? Also, they shipped First-Class USPS instead of the UPS that I paid for. If you've ever had to track an item using USPS vs. UPS, you know how that can turn out. I was not happy with the shipping process or customer service. I would not buy from this store again. I would not recommend anybody else buy from this store, either. I would gladly pay an extra buck or two somewhere else for better service. "
" I ordered this item on May 5. The Web page gave no indication the item was not in stock. When I checked online order status a week later and saw it was unchanged I contacted the seller. I was told it would ship in 5-8 days. Today, May 20, I was told the item was not ordered until the beginning of this week (May 17) and MIGHT ship at the end of next week (May 28) but that was uncertain. I now have a choice of starting the process over with another supplier or waiting on this seemingly very unreliable company to fill the order they charged me for on day one. I planned to install this at my daughter's house, 500 miles away on an upcomming trip. There is now no way that will happen."