"EBS has been a 10 when it comes to customer service. I originally ordered the wrong parts and they have been so helpful in getting the right parts. They have even called me on the phone to ask about the length of my shipping!! Wow, I will definitely use them again!!"

"Excellent experience and highly recommended to all my friends."

"Electric Bargain Store had the right products and information for me to replace my old smoke detectors. The old detectors were no longer in production but the Electric Bargain Store had replacements for them with correct wiring harnesses. I received my order within less than the expected delivery date.
I would recommend this store to anyone with similar electrical needs."

"Great prices and good customer service. Additionally this store has a long term presence which is comforting since you are purchasing over the internet and don't know if you have problems if they will be there for you. Elec Bargain Store has been there for me and I will continue to purchase future products. Customer Service notified me right away that due to Christmas holiday that supplier would be delayed in getting product to me and that was fine and I appeciated the prompt message. Good job and service."

"Had very old smoke detectors in a condo I recently purchased. I searched the regular big box and Amazon stores to find that model or certainly the replacement. Finally did a general search and came up with Electric Bargain Store. Not only did it list the original detector, it led me to the replacement of the replacement! It also gave clear instructions that there was an adaptor KA-F that would preclude me from having to rewire with a new harness. I did regular shipping and had the items within 3 business days, all the way to Florida.

Upon installing the smoke detectors and adaptors, I did find the adaptors to be a bit clumsy. Part of it I can attribute to limited space within the ceiling opening, yet the adaptor itself didn't seem to fit that securely between the old harness and the new smoke detector. I Think that it had more to do with the age and condition of the old detector. I ended up not using the adaptor, but just rewired the new harness. With the included instructions, it was quite simple to install them on the 3 detectors I purchased (I'm a very non-handy person!).

No real sense in returning the adaptors. I did appreciate EBS referencing it on their site and I'm sure it would work fine in a different environment. All in all, a great experience with finding and receiving the items. Even having to rewire with the new harness was really no big deal if you have to do it. I would definitely use EBS again for any of my needs. (Also, the detectors were several dollars cheaper than Amazon)."

"Once we determined the new smoke alarm model # that is compatible with my old alarm, the ordering experience was seamless and senior-age friendly. Received everything in quick fashion -- exactly what I ordered. When I communicated with the staff via e-mail, they responded either that same day, or easily within 24 hours. Extremely competitive price, so now I'm traveling my 10-12 year old neighborhood and offering to take orders so they can enjoy a quantity discount on alarms they will be changing for the first time since their homes were built. Helping neighbors like this will give an old retired "geezer" something to do to keep him out of trouble. Thank you, Electric Bargain Store."

"It was easy, fast, accurate, and reasonable shipping charges."

"My experience with Electric Bargain Store was pleaseant, The website was easy to navegate and place order, no complaint about the delivery time. however, I think shipping charges are a bit higher, perhaps I would buy from them again."

"it was very good to say the least. our previous vendor had good pricing, but the new pricing and turn around time from EBS was much better. we added them to our vendor list, and to our favorites bar to check before any other supplier."

"They had what we needed. They provided the information we needed to make the correct purchase. They shipped things so that they arrived when they said they would. It doesn't get any better -we are glad we found them online."

"Online ordering was very good. The web site was easy to navigate and worked flawlessly.

The pricing was competitive at least and often less than items found at other websites or a local lighting supply house.

After the order was placed was problematic but follow up to my inquiry was good. No information showed up on the website tracking link for a couple of days. When I sent an email to see why, I received a timely response explaining that a shipment had been received damaged but a new order would be received, shipped and tracking information posted the next day. Another day went by with no tracking information shown. Another email inquiry explained a miscommunication had occurred with shipping and the order would be sent in two parts on two subsequent days. UPS shows they have the order and I expect to now receive the order(s)in 4 days (UPS ground). Considering the excellent web site, good pricing and fairly good communication, I guess delivery of the order a few days later than I wanted is OK. Stuff happens. "

"The routine parts of our EBS orders all went fine.

With respect to non-routine issues, EBS did a good job of communicating a factory delay in our first order. When we didn't respond immediately to an email notice that the product was made-to-order and would require a 5-week wait, a representative called us to be sure we knew that. Good to know, and much appreciated.

During the past year we have bought many thousands of dollars worth of remodel products online. Using those vendors as our standard, our wish list for EBS has two items:

1. We wish EBS would accept American Express. Virtually all the other vendors we buy from do. Unless a product is hard to find or the price is materially lower, choice of charge card heavily influences our shopping decisions.

2. We wish EBS' shipping costs were in line with those of other online vendors. In a world where shipping is often free, or at least heavily reduced for purchase with a high value-to weight ratio, $33 seems like a lot to charge to ship a box that measures 10"x6.5"x5", weighs less than four pounds, and carries an order that cost almost $1,000.

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"Their help was very professional and personal. I plan to shop with them again. Good prices too."

"Real fast service. Ordered on Tuesday, shipped USPS ground and received on Saturday. Going coast to coast, that's amazingly quick! Order spot-on accurate and 50% cheaper than the big box stores. I will definitely order again!"

"Highly recommended seller!!! Quick response, fast shipment, great communication and when I had been shorted one item they promptly sent a replacement. Doesn't get any better than this with online sellers."