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Electric Tooth Brushes

2 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2003-02-27

"I ordered Braun Oral B model 17535 on 1/13. I never received the item. On 2/4, I received an Email saying they don't have it in stock... I checked their website, they were still selling the same item and it said they had it in stock! They provided me a phone number where I can call and cancel the order, but in spite of numerous calls, there was no response. There was no response to Emails... these guys are just horrible! Another worst part is these guys use AOL! The email that said this item is backordered originated from ****@****! I seriously believe that these people established this site to collect info and credit card #'s. Be cautious! A very shady company!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-12-19

"Phone order, no invoice # given. Promised
shipment 3-4 days, never happened. Credit card
charged immediately for $123.95. They have been
repeatly called and e-mailed. Shipment promised but it never happened.
Requested refund over one month ago. I have not received. They claim the tooth brushes
can not be supplied by Braun. I have contacted Gillette, parent of Braun, and there is
no inventory problem. This reseller has at least 5 different web sites. Prices vary with each.
The only proof I have of purchase is 2 e-mails from them and the charge from them on my credit card.
Their phone # is 1-***-***-****. They are at 5440 N. 6th St., Suite #407, Philadelphia, 19120.
They are also listed at 3741 Walnut St. Suite # 402, Philadelphia, 19104. They also use phone # 1-***-***-****.
If you leave a message re your order or requesting a refund they will not call you back. These people are con artists!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site