"I'm a return customer thanks to their great website, excellent pricing and superior customer service. Bought a replacement bulb for my Toshiba DLP again. Last one I purchased from them lasted nearly 3 yrs. and many hours of TV watching. Happy to see the prices for the replacement bulbs have gone down. Would recommend to all."

"My order was processed very quickly and I was very happy with the product I received. I will definatly use this company again."

"fast service. packaged securely"

"Excellent company!! Fast shipping"

"Ordering was easy, shipping was quick, and items were received in just days! I am very satisfied with products."

"My experience with electrified.com after purchasing a replacement lamp for my Panasonic projector went very well. They were prompt with delivery, and their customer service was great."

"Outstanding website, efficient and easy ordering, great prices, timely delivery of the right product"

"Great customer service. Part was shipped very fast and well packed. Will shop here again"

"Great service, price and very secure shipping!"

"Nice! Electrified beat the price of the closest competitor on my Samsung DLP HDTV lamp by 20%, and the bulb arrived on Wednesday after I ordered on Sunday! Great prices and great service!"

"I was actually resigned to pay almost $400 for a replacement from Dell, so imagine my surprise that the lamp is available for under $200. Ordering was easy, and the invoice arrived in my email, which is very important at my agency."

"Fast Shipping, the bulb I ordered was at the best price I found on the internet for this item. Have ordered from Electrified before and also been very satisfied."

"My lamp lasted for exactly 20 hours! Garbage!


Today's update: Called customer service again, still didn't get to talk to anyone. It just let me leave another message. I haven't heard a reply back yet. Will keep everyone posted as soon as I do hear back from them.

*update: I never got a call back from my messages, but after another repeat try to customer service I was able to talk with someone and got a RA number.

I guess this would be the standard, but now I have to package, pay for shipping and wait. I paid quite a bit extra for fast shipping the first time around. So I would say I might be a repeat customer if they take note of that and ship the replacement accordingly. Based on my experience so far it probably will be a long wait along with the lowest grade return shipping. Eh, I guess that just goes along with buying online.

Anyway I will update when, and how long it takes to get the replacement, and if the new bulb is of the same quality or not.

So I have gotten an invoice in the email today, 4/15. Once I receive the replacement I will change my evaluation. It seems like after the initial problem getting someone from customer service everything has went smoothly...well besides being out the cost of return shipping I suppose...and the long wait. They definitely didn't send it the way I originally paid for shipping...they went the cheap route.

Well, new bulb came....won't work right out of the box! I don't even want to think about going through the return process again. Obviously this company supplies an inferior product...lesson learned I guess...an expensive one! Please steer clear.

P.S. - Isn't it strange how all the great reviews on this site seem to be pretty generic, and more like an advertisement. "Packaged well, in stock, and great experience...will return!" Those are the reviews at the top of the list.

So I repeat: TWO DEFECTIVE LAMPS IN A ROW. They DO NOT renew your warranty with a new lamp, and they REFUSE to pay return shipping. If you paid extra for fast shipping, the replacement WILL NOT HONOR that, you will get it very slowly...and it will most likely fail on you again.

So far, everything included I've paid about $10/hr to run my lamp."

"Terrific Seller! They continue to lower prices and shipping is ultra fast. Anytime I need something fast, I go to Electrified.com!"

"I purchased a replacement bulb: MITSUBISHI VLT-HC5000LP RLC-032. This is not an OEM, but installed correctly and easily. Electrified customer service was excellent. I made an error on-line called and they were able to fix and ship the same day."