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Verified
1/5

2006-07-21

"I ordered a Canon Elura 100 and did not recieve it until after almost 20 days. It was meant to be for the birth of my newborn child and it never arrived.

Poor poor poor customer service. I was hung up on multiple times and given a tremendous run around, as well as promised rebates which never actually materialized.
"

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1/5

2006-07-20

"Always, I check the resellerrating here because I had ever taken terrible experience fishing bait online store.

electrodiscounts.com is HORRIBLE with good rating score.

I had to check other dissatisfied user's comment.
I wonder how this company get this score. Very interesting... This company looks like traditional fishing and bait company. I called to electrodiscounts.com and he asked me other accessaries more than 1 hour. Finally, I didn't want to buy any other accessaries because, this is for my company and my boss don't want it. Suddenly he hang up the phone. What a rude.

You guy have no chance to buy your merchandise from this horrible store. They closed the door.
"

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Verified
5/5

2006-07-20

"Order came when promised. Packaging was more than adequate to ship product safely. Price was very good. I would purchase through them again."

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Verified
1/5

2006-07-08

"charged my amex never shipped tv would not confirm shipping no or follow up with an invoice promised the item was in stock"

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Verified
5/5

2006-06-28

"This is the first time I did shopping with Electrodiscounts and it is slmple and easy to shop. I have already added this site in my favourite list."

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Verified
4/5

2006-05-07

"Well, I was suckered in on this one, I think. This company has a very good resellerratings, with many favorable comments. I ordered a camcorder and the next day they called to try to sell me overpriced accessories and warranties. I finally conviced them I DIDN'T want those things! Well, it's been a week now, with no camera. The website says my order is "in the final stages of processing," which it's said for the last 5 days. They did have the lowest price by $5-10, but now I don't know if I'll ever even get it! The last time I ordered something and had to call and get a "hard sell" on other accessories, I eventually had to cancel the order and go elsewhere (after weeks of waiting, excuses, etc). I investigated all the positive reviews from resellerratings. Virtually everyone leaving good comments has left only one review (of this site), and they did so on the day they "joined" resellerratings. Virtually all of the reviewers with multiple site reviews had a bad experience, like mine. I suspect that these guys are creating new user ID's every few days and leaving themselves a positive review...which would be fraud! I will not order from them again.

UPDATE: Many of the suspicious positive reviews have been removed. The current scores probably much more accurately rate this company (their rating was around 9.0 a few days ago! Thanks, resellerratings!) In the meantime, I contacted customer service, and got a polite reply with an apology for the delay in shipping (I was pleasantly surprised). They then upgraded the shipping to two day air at no additional expense. I haven't received it yet, but have received the shipping invoice/tracking number from UPS. Will update again when it arrives.

UPDATE: Well, the package arrived today (10 days after the order). In the end, I got the right part at a good price. The "hard sell" phone call for accessories, warranty, etc, and slow to ship (requiring email to customer service) were big negatives, however.
"

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Verified
5/5

2006-05-02

"So far, so good. Shipping price seemed high, though this was balanced by a rebate which was easy to find and download from manufacturer site."

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Verified
4/5

2006-04-19

"I thought I was cheated by electrodiscounts when they were closed all of a sudden. For two days there was no response but later on I called the customer service as was told that they had shutdown for some inventory checks and my order was shipped prior to the shutdown.

The website although easy to use does not have a professional feel to it. They were prompt to process the order without hassling me on the purchase of accessories , the item was brand new as promised and was shipped in good condition.

Overall electrodiscounts turned out to be good for me.
"

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N/A
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N/A
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N/A
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Overall customer service
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Verified
1/5

2006-02-22

"My wife was about to give birth any day. I needed a video camera asap, and ElectroDiscounts had the best price. I called to confirm it was in stock and would ship the next day (I chose next day shipping cause I needed it quick). The order was cancelled the next day (I was notified via email; no phone call), so I didn't realize it until I checked my email the next day. I had to call to find out why. They said it was not in stock and would not be replenished (i.e. they discontinued carrying the item). I wasted 3 days with them. I'm not happy! So, I ordered it from another retailer I used in the past and had no trouble. Be careful ordering from ElectroDiscounts if you need an item to arrive without delay or hassles. This was my first experience with them, and it will be my last. Your children only get born once, and I can't believe I might miss getting it on tape because of ElectroDiscounts' hollow promises."

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Verified
1/5

2006-02-06

"Lets see, I ordered a canon A520 from electrodiscounts.com thinking it would be a good deal. They are cheaper than any site out there, but there is a catch. They send u an email saying " Contact us and 1 800 blah blah for additional information",


I think they raise the prices on there memory sticks, cases, waranties, and batteries to make their money, and prices for those products were unbeliviable prices ( $99 for two batteries and a charger).


So i called them and the Guy I'm supposed to talk to wasn't even working that day. I ordered my camera on Feb 2nd and its now Feb 6th, four days without sending me a confermation number nor delivering my product.
I'm more than likely happy to cancel my credit card, and buy the camera from a local store, and spend 30 bucks more than deal with this untolorable business.
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-01-10

"I do not recommend this store to anyone else. I did buy from this store in order to save $20 of a thousand dollar digital camera (dsc-r1). I should have bought it from other online store. The customer rep calls back and wants to sell memory and extended warranty by lying. Customer rep, Ken G, has told me that Sony does not sell extended warranty if product is not purchased from their online store which is not true. Moreover, he then changes his story and says, since electro discount is NOT an authorized dealer, Sony will not take if I try to purchase extended warranty which is NOT true. I have numerously asked Keven G not to badger me because I have purchased the memory from some other place (it's the high speed series 80Mbp/s which electrodiscounts do not even carry) and have explained that I will purchase the warranty directly from Sony. Now he threatens that the product will not be able to be delievered on Friday (had phone conversation on Friday) and I have purchased with 2 day UPS air. I purchased on Wednesday, and they took three business days to process of a package that's 2 day shipping air. He tells me that the product will be shipped on Monday. Today's Wednesday and now UPS has made an exception because ELECTRODISCOUNT did not put my apt number and I have to go and pick up.

takes almost 10 days to receive UPS 2nd day air and being told lies and lies and more lies and threats. I do not recommend this online store if you are trying to save few dollars over other competitors. Business comes from trust and I'm surprised that a store with this type of customer service still exists.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
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Overall web site
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Web site being easy to use
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Verified
1/5

2005-12-21

"Absolutely horrible! I feel as if I have been cheated and ignored. I will never do business with them again, and would highly recommend no one else take the chance of dealing with such an inconsiderate and unreliable business."

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Is consumer focused
Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-12-20

"I purchased a notebook, ACER Ferrari 4005WLMi and it works great. I am now able to take my work with me on the road, I don't know if that's a good thing. The whole buying process was a breeze. I would definately buy from Electrodiscounts again."

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Verified
5/5

2005-12-16

"Excellent in all aspects - had the best price, delivery speed was exceptional, web site & ordering procedure was quite good, & since I had multiple ship addresses, I talked with the customer services folks who were very helpful."

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bvu
1/5

2005-12-06

"I ordered a 42" phillip plasma TV. A sale rep called and tried to sell the warranty coverage. I decided not to buy it. He kept pushing it by saying the product is not under manufacturing warranty since they are not an authorized dealer. This scared me out of the deal. Too much headache with this store.
Stay away from them eventhough they're a little bit cheaper.
"

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