ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies
Elite Clocks

4 reviews
1.00 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2003-05-30

"It's funny when you get an e-mail reponse apoligizing and saying that they will give you a rebate and EXPEDITE your order. I think they forgot the meaning of EXPEDITE. We ordered Three Clocks on March 26, after lots of apologetic e-mails we received ONE clock on May 8. I also found out Elite Clocks purchases clocks from Howard Miller in Zeeland MI. Wonder if Elite's credit is BAD and that's why we haven't received our order. Even though they've had our money since March 26! Still waiting for TWO as of May 30."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-05-15

"This is the worst company I have ever dealt with, on the Web. I ordered sunglasses from them at the beginning of 2003 (credit card funds immediately deducted). It's now the middle of May 2003 and still no glasses or refund. I keep getting promises of delivery, yet the promises are not kept. I've told them to either deliver my stuff or refund my money. In any case, I'm tired of getting the run around. A company like this, running free and loose on the web, will ruin trust that we place with these companies when making our orders…"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
N/A
Web site reliability
N/A
Speed of web site
N/A

1/5

2003-05-08

"I wouldn't recommend purchasing anything from Elite Clocks. I ordered two clocks on 4/21/03. My credit card was charged immediately but to date, 5/8/03, I have not received my order nor have I received any notification that it will be shipped in the near future. I am contacting my credit card company concerning this charge, as they will not respond to phone calls or email."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-02-06

"Very poor customer service. I order items from them and they did not even send them, even though they billed my credit card. I am seeking a refund from my credit card's end, as this company will not reply to my emails or phone calls. This is the parent company of an umbrella of their merchants. (i.e. elitepicnicbaskets.com)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process