"I placed an order with them almost a month ago and since then I have only received one update. They told me that my order was being looked at by their fraud department for an incorrect mailing address. This came after I called them 5 times and went straight to their answering machine every time, which was of course full so I couldn't leave a message. I emailed the guy that emailed me after three emails and still have yet to hear back from him or their 'fraud department'. For the first two weeks, I was charged twice for my order and now they've taken the right amount of money but aren't doing anything. Their facebook hasn't been updated in three years and the last update talks about how they value customer service but even on their posts from three years ago people are complaining and said that they have filed reports with the better business bureau to which their response was 'lets work this out'. "
"Purchased a Dell Precision 3640 Workstation working with Andy Birkel sales rep.
There was an issue in getting it shipped from the warehouse and Andy
instrumental in getting the computer shipped and delivered on time. Even though
there was a shipping problem I gave 5-star rating, because of Andy's help with
the shipping issue.
Thank you for the great customer service, Andy.
"
"HORRIBLE HORRIBLE HORRIBLE! I placed an online order with this useless company, two weeks later HALF OF THE ORDER was received, and of course not what I ordered. When I contacted them about their error and the balance of my order, I was told" You only paid for one gallon of Fabuloso. I can discount your one gallon to carton pricing which is $14.08 each" Apparently, there was an ERROR on the website pricing, however the way that ERROR WAS RELAYED to me is PATHETIC. YOU made the ERROR, not the customer?! How the heck can you come back, once I have the product IN HAND AND RAISE THE PRICE ARE YOU KIDDING ME! I've had to fight with these people via paypal etc. They have LIED and said I have been VULGUR IN WRITING TO PAYPAL (COMPLETE LIE, CHECK THE EMAILS!) AND I had to fight with them to get CREDIT BACK FOR PRODUCT THEY NEVER SHIPPED! That partial shipment? Yea, they refused to give my credit for the product THEY NEVER SHIPPED until the received the incorrect back. Based on all the other reveiws I"m reading online the whole switch and bait with pricing is typical for this unethical business. WITH SO MANY REPTUABLE ONLINE BUSINESSES TO CHOOSE FROM, DO YOURSELF A FAVOR AND STAY AWAY FROM THESE CROOKS!
"
"I placed an order... a week later they didn't ship my items. I called to ask why my order hadn't shipped. They increased the price of the items I ordered several days later and wanted me to pay the higher price! What? Really!!?? I placed an order and that's that! Why would any company in their right mind doing the right thing cancel my order because they wanted more money for the items? They Would not honor the price I purchased the items for on their website! Very unethical. Especially after I already received an email confirmation of my order!
Should be reported to the business bureau! "