"Trevor was awesome but the other representative wasn't willing to wait a few minutes for me to arrive for my product even though I was less than 2 minutes away before they close. I give Trevor a 10 and the other employee a 1 for his poor customer service telling me I've got 4 minutes to arrive or have to return to pick up my product when I've driven all the way from Citrus Heights just for my part during rush hour on a Friday afternoon. I told him it's already paid for and only needed to be handed to me from the counter but he was still inflexible. "
"Used Elk Grove Toyota Online Parts ordering for the first time. Website is a little difficult to use but might have been the browser I was using. Searched and found parts I needed, placed and payed for parts, parts arrived two days later, went down and picked up parts. Overall very good experience. Three happy and reliable Toyotas, Corolla, Tacoma, and Tundra. "
"Called dealership to check price & availability of an ABS unit for my 2013 Corolla, was suggested that I check out online parts for nationwide discount. Finding the proper online website was challenging and took several attempts, but finally made it through, only to find, I ordered the wrong part! Checked back with dealer parts department, he canceled my order for me & gave me the correct part number (which the original parts man gave me too). Then was able to navigate through to order the correct part. Received part within a few days, picked up in store! Appreciate all the help from dealership parts department employees!"
"My ordering and pick up was very smooth and hassle free."
"The prices were extremely reasonable and the shipping service was extremely fast and prompt. I received the parts in time and they were of very good quality and most importantly, they fit perfectly for my vehicle. I highly recommend Elk Grove Toyota if you are looking for genuine Toyota parts for your vehicle. They will not disappoint. "
"Excellent customer service and the best price for a Mirai battery. Technical information was clear and accurate. "
"Ordered parts online, and was very easy experience. "
"We placed an order online with their office. The order arrived the following day. We then went to pick up the order. The representative was helpful and friendly. Would love to do business with them going forward. "