"We bought a bunch of food 4 to 5 years ago. The cans recently busted open. We called and complained. They said they knew about the defect and offered a store credit. There is nothing in stock we want (and hardly anything in stock to begin with) and they are price gouging since COVID. We asked for a refund. They refused. Awful customer service. They don't stand behind their product at all. I wouldn't buy from them - if there is an emergency, your food might be in ruins from the busted cans. "
"I have never had a problem with any orders I have made. Always great service, and great products."
"I earned 25.00 from emergency essentials for taking a survey, placed an order but it would not take the code for the coupon. I tried calling several times over 2 days, no one answered , so not only did I miss out on my 25.00 off I also missed out on buying the items I wanted that were on sale. So I thought it best if I don't order for awhile, till I get over being upset by you company."
"Emergency Essentials WAS my source for long-term storage food and emergency gear for many years. I was always very satisfied with quality, price, selection and service. But my last six orders, placed in 2015-2016 or possibly early 2017--don't remember exact dates--included one to four badly damaged cans in each order. I got a bit angrier with each order. I know that if I wrote or called about it, the cans would be replaced; one can of lentils I complained about online was replaced. But I just got tired of receiving damaged goods with every order and the choice of either living with it or going through the hassle of getting replacements every time. So I just quit ordering from the company, and have not ordered anything since. These days I order from Thrive Life or Valley Foods instead. I have thought about trying Emergency Essentials again because of its wider selection and better prices, but I just don't trust the service any more."
"I have a small budget so I need to watch for your sales. I also like to stay with the basics because money on treats doesn't go very far. I try to watch for free shipping, every little bit helps. I once ordered from another company that sells storage items. when I opened the can it was over just a third full. I called them to tell them that I thought that was really a waste. They mentioned about things settling after being shipped but I still thought that was too much empty space so I don't order from them anymore. I haven't found that with your cans and containers so I have more trust in your products. I have also seen some ratings that have been done on several storage selling companies and your ratings were pretty good. I haven't tasted very many products you sell because they are of course, in storage but the ones I have are good quality. I also see that your utility items that are not food items are of good quality also. Thank you for this opportunity. I hope you will keep your standards high and continue with your sales prices for as long as you can. Sincerely, Kaye L. Shackelford "
"Professional and exact what more can you ask for!!!!!!"
"I enjoy the information given for each product but there's a section that has in depth knowledge of situation or events. It also gives you information as to how to prepare for events and how to DIY for many projects. I recommend this site to many people on a regular basis if only for their education. "
"Upon arrival of my latest shipment,I eagerly opened the boxes and discovered a can had been improperly sealed in manufacturing. I called to see if there was something I should do,and was cheerfully granted an immediate replacement! Outstanding service,always. My "go to source" for all food storage needs."
"Emergency Essentials has fast service when I order on-line. The order is exact and I can always count on their professionalism. The one time I had a damaged can, they took care of it quickly and efficiently. When I've gone to the store in Orem, Utah, the employees are helpful and friendly.
I would put an invoice number below but I've been ordering from Emergency Essentials for a few years and am always pleased with the service."
"I have purchased from E.E. many times over the years and continue to enjoy their products. I have never had an issue and always get what I was looking for. It's a crazy world and it might just pay off. ;)"
"Received sample meals before purchasing. After testing then immediately placed my order. "
"I have been purchasing products from EE for several years now, and have found that they offer good, quality products usually at a fair price. Ordering easy and shipping is usually within a few days. Right now, EE is the first place that I look when wanting to order something."
"Emergency Essentials has great pricing and the sales make it even better! Shipping was fast and a real person answers the phone! Customer service was great! Definitely a go-to supplier for camping food and other gear."
"I love shopping online with Emergency Essentials! They have excellent products, great sales prices and my orders arrive in a timely manner. It’s my ‘go to’ store for all my emergency supply needs.
Kathy Fletcher "
"I miss that there is no 2 week MRE packs. "