"Jack was great and very helpful, as well as being friendly and customer service oriented. He is an asset to your business!"
"Cindy was great with answering all my questions and very knowledgeable. Thank you!!! "
"We just wanted to share how professional and thorough Sean was in follow up to an initial order we had Samantha work up. When we were ready to order, Sam was not in the office that day and Sean picked up our order to see that it was completed. He was very professional, thorough and gave us great confidence in our order and your company. Thank you,
Robb"
"I previously ordered from another company and my set kept going on back order and backorder. Finally, I canceled and ordered a new set but yet they wouldn't rush my shipping after waiting all that time, they said another 6 weeks. I said forget it and tried Emma Mason, at first they said 2 weeks, I explained the situation Chloe put me on hold, came back, and said my manager Vincent said we could get it to you tomorrow. They were not lying my furniture was delivered the next day with no issues !!!! That is some great customer service going above and beyond. "
"I finally found an animal print that was exactly what I wanted. The custom chair is just beautiful. I bought two for my living room and these chairs will make my space awesome! I can’t wait for mine to arrive!"
"Super helpful. Provided all the details of the product I was getting."
"I had an amazing experience and first class service. Sean was patient, kind and professional. He made my shopping easy and I will definitely be back. "
"I worked with Sean Salomon. He was extremely patient and helpful through the process. I had purchased the same item through another vendor and had a terrible experience and working with Sean really uplifted my spirits will be working with him again in the future!"
"Sydney was excellent yesterday on the chat. She helped me with exactly what I needed and was quick and professional. Additionally, Sean and the other female I spoke to today on the phone were both helpful and friendly. Great customer service all around! "
"I recently purchase chairs to a new dining set by Bernhardt and a chest to my Universal bed room suite. My salesman Sean was awesome. He answered all of my questions and guided me through the process. He was very personable and never pressured me during our communication. Sean has awesome customer service and is an expert on Emma Mason’s products. I would definitely recommend Emma Mason to my friends and family, and Sean will definitely my go to guy for future purchases.
Thanks!! "
"Greg was super helpful made the transaction as smooth as it gets !
Thanks "
"Sydney was incredibly helpful and patient with me as I navigated furniture selections. She took the time to compare all options I was considering and gave great feedback on which pieces worked best together. Her opinions seemed honest and personalized, and I look forward to receiving the furniture in the coming weeks. "
"Just placed an order. The sales person Sean has been very helpful. The price is good too. Sean told me that some of the items I'm ordering are not in stock, and are expected to be in stock next month, and it will take 4-6 weeks to be delivered. Hope that everything goes well and I can have my sofa in 2 months or sooner "
"Sydney was a great help in getting the best price."
"Jack was super patient and helpful in placing an order for a pre-order item. I did not want a large sum of money **** for months knowing it wouldn't even be delivered until next year. He assured me they would do a pre-authorization charge that would eventually drop off, and that I wouldn't be charged in full until the item ships. He spent 30 minutes patiently on the phone with me ensuring I'd get the item placed with the correct configurations in mind. Thanks Jack! "