"I left a 1 star fill review and later on from a different ip I left a one word 5 star review.
Only the 5 star one got posted hours later. The 1 star never did.
Is that eve ln legal?"

"Ordered 3 paris of Vaulta in ceiling speakers at the beginning of January in addtion to over $10k in Amps and processor. After ordering I received an email that they were oversold on the Vaulta speakers and would not be available until March. I asked for a discount for waiting the extra months and they refused. I never received anything in March and no emails about it. So I contacted Emotiva in April to see when they would be available and sent to me. The reply I received did not tell me when they would be available, but said I could wait or get a refund. So I had to send another email to ask when they would be available. Then they finally told me that they are expected by the end of the year. So I sent another email asking for a refund. A week went by with no reply so I had to send another email. Then they told me I would not be able to receive a full refund since I used Emobucks and if I cancelled the order I would lose $600 in Emobucks. I obviously would have used my Emobucks differently if I knew these speakers would not be available as I purchased several other items within the same month without Emobucks. The company should really do a better job at setting expectations and following up if the original timeframe given was inaccurate and at least give store credit if not fully refund due to their issue. "

"Annoying to say the least. I bought a used UMC-1 and it didn't work, the emay seller told me to keep it, so I called Emotiva and sent it to them to be evaluated at a cost of $100 plus shipping. With the $100 going to the repair if I had it fixed. They got it on a Monday and it took them more than 10 days to start looking at it. I called them and they said when the technician was done evaluating it they would send me an email with a diagnosis and any additional cost to repair it. On a Friday I got an email saying it was being shipped and would get here Tuesday. I figured it came to less than the $100 and great. I called them on Monday and they said it was a firmware issue and that it was on my way back. I took a nap on Tuesday and when I woke up there was a message on my phone to call Emotiva. When I called I was told there had been a mistake and that the item had not been shipped on Friday and that in fact there was an additional $70 charge! I had just woken up and wasn't in the mood to discuss it. I waited a little while and called them back and told them I was extremely disappointed in how they did business. I also let them know I'd been thinking about buying one of their power amps and that now it was out of the question. Do what you want, but I do not recommend buying anything from Emotiva, it was one of the most frustrating buying experiences I've had. Yugo probably make a better car than Emotiva makes electronics!
"

"Some people say that Emotiva support is great, well – that just cannot be true! Here is why:
I have bought Sherbourn pt-7030...
I am a buyer from Europe. And seller rep from Emotiva was more than happy to send me pdf’s in which it is written that they “thoroughly check every item that is shipped overseas, for reasons of expensive shipment, and they prepare the unit for local power grid”! Ha, ha, ha! Well, they just DIDN’T do any of it!
I had to do myself switching for 220v and changing tiny glass fuse appropriate for my power grid. Which also menas they have NEVER checked unit for errors... An ky had A LOT of them! Shame on them!!!
When finally I sent them highlighted text from that very pdf they have sent me during buying negotiations, they replied: “Well, return the item, we will gladly refund!”
But they didn’t say that they are willing to pay 900$ for two shippings and import taxes I paid, which overcomes the amount I paid for the unit!!! Just… disgusting…
Emotiva is a phony! "

" 12/11/2012
Really bad company.

We placed an order online for in stock items, it went through but then we got an email stating the order was canceled and no reason given.

When we emailed them about this they said their website is having a glitch and we would need to phone in the order.

It doesn't seem like they have their operation in order so how could we trust their products?

We also see other people have had customer service issues with Emotiva via social media such as their Facebook page and Twitter as well so we will be staying away."

"I recently purchased two Emotiva products from their website: the ERC-2 CD player and the A-100 stereo amp. The A-100 was shipped the day I ordered it and arrived promptly in good condition. The ERC-2 CD player was billed to my credit card the day I ordered it and shipped some time later. It is a new product and shipment was delayed for the latest firmware update to be installed. Emotive customer service sent me regular email updates as to the status of my ERC-2 order and also sent me the tracking number when it finally shipped. Since I wanted the CD player to have the latest firmware already installed, I didn't mind the wait, but some customers might be upset with the charge to their credit card before the product actually ships. I have not queried Emotiva customer support about this practice since it didn't matter to me and the shipment was only about two weeks late. Both products are very well made and have exceeded my expectations for build and sound quality. Based on my initial impressions, I recommend this company."