"We hired this service for my 28 year old brother’s funeral. They were to pick us up at 8:30am and we had a few destinations. At 8:35am I called asking for a status update and was told I would be called right back. 10 minutes later I decide to call back and was told the driver is stuck in traffic. I told the dispatcher that we are already late to the funeral and to have the limo meet us at church to continue our trip from there. The limo never showed up even at the church to continue our trip. They completely botched my brothers funeral.
When I called to ask for a refund it was admitted to me the driver was not in traffic he had overslept.
Horrible customer service. If I had not called I would still be waiting for the limo. On top of it they lied the whole way through."
"There are a lot of options for limousine car services these days, but I always prefer Empire Limousine. They are prompt and their drivers are friendly. The limos are clean and are very well taken care of. If you need hassle-free airport transportation, Empire Limousine service will exceed your expectations. Will use again!"
"Empire Limousine is a very professional company. The communication and service was perfect. Drive was very professional, courteous, and very knowledgeable. I would definitely use Empire Limousine again."
"Highly recommended Empire Limousine service in United States. Very Professional and organized service, well-trained drivers and clean vehicles. My family and I, we were very pleased and will definitely use their service for our future trips."
"My first experience with private car service and they were excellent!! On time, very professional. Limo was top notch, clean and very comfortable. Will definitely go with them again."
"Amazing service. If you are in need of a transportation service then I would recommend Empire Limousine to all my friends and family. They answered all my questions and made the process very easy. The car was clean and very comfortable for all of us."
"Empire limousine provided me with the great service and the car on weekend travel! The Limo was clean, with an amazing sound system and the light show in the car was perfect..!! All of my family and friends were extremely happy and I was super happy with the service we received from Empire Limousine. Definitely book again..!!"
"We hired one of Empire Limousine's party buses for a birthday party and had a blast..!! They were on time, flexible, friendly and organized. Pricing was reasonable. I would recommend their services to anyone and everyone."