"I waited over a month to get the part for my refrigerator. They ended up sending the wrong part then when I called their customer service hung up on me when I was trying to explain my situation and when I called again, they were really rude. The supervisor did not consider me a high priority so they did not talk to me and I was told that they may call me if they see fit. I found them very rude. Their customer service is awful!
"
"Misleading online purchasing. When you go to the cart, you are presented with a charge for the item only and you need to confirm the purchase before seeing/realizing additional taxes/shipping charges. You get an initial email stating the order confirmation showing the item price and only receive hours later a second shipping confirmation that shows the entire price. I bought a replacement Panasonic rice cooker part for $18.95 and received the email confirmation. I could not place the order even though I didn't see shipping or tax costs. Only AFTER confirming the order did I received hours later the shipping email showing the additional shipping/taxes for a total of $31.54. No other business does this. They show the shipping/handling/taxes upfront before you place an order. I should have checked the company reviews first and see many many one star reviews for similar practices. "
"This company is bad for doing business, I received a broken product and they never gave me a credit or refunded my money. The customer service is terrible they answer you in a bad way careless and rude, they do not answer the phone or they do not call you back, they do not respond to your email, if you want to lose your money and also have a headache, do not do make business with them."
"I placed a $70 order for 8 screws for my LG $4k fridge. You sent screws that don’t exist on my fridge. When I called your company, your rep was rude, told me I should work his job since I know so much. He laughed when I asked for his supervisor. Beware! $70!?
I wouldn’t order from this company, worst customer experience I’ve ever had. BAD BUSINESS!
Manager Jackie assured me this was not how they do business and said she would make sure the reps supervisor would be informed. I guess we will see what happens...not that it changes the fact they sent me the wrong screws and then were rude about it when i called. shame."
"I ordered Lenova part with slowest shipping option but the fact of the matter is that the lady who answer's call is very rude. They told me that you cannot return or cancel because you ordered and we shipped. Nothing much they can do.
Please buy your product at ebay and ignore this company.
"
"The website is lgparts.com.
The company name is Encompass, located at 775 Tipton Industrial Dr STE F, Lawrenceville, GA 30046-2886.
On January 30, 2021, I ordered (order #8-06051) a replacement battery (part number EAC63738201) for my LG Gram laptop model 15Z970-A.AAS7U1. This was the recommended part, and the only LG Gram laptop battery available, from the company's website.
I tried many things to get the battery to work, but it did not work.
I arranged for a return on 7/23/2021 (RMA #10-74314) while purchasing the correct battery. The operator was able to find the correct battery (Order 8-70752, part number EAC63381801) after I gave them the LG part number. The LGParts website did not allow me to do this when I originally ordered the first battery.
I shipped the product back (Fedex Tracking ID 282000771556). It arrived August 2, 2021.
I never got a refund. I called many times since August - talked with Dorian for the initial return; Daisy to check in on it and finally, Jessica, who is a manager. Everyone said that I would get a refund.
I called again today (2/8/2022). The operator told me that Jessica said that I was never authorized to return it because I shipped it too late. Some other things that the operator said that Jessica said, were lies.
I am going to post this all over the internet and try to contact lawyers local to Lawrenceville, GA and see if they want to make some money.
This company gives LG a bad name, is an embarrassment, and is completely unethical. I will never do business with them again and will most likely buy Samsung laptops from now on. Samsung's service department has been exceptional so far.
"
"I needed to replace a lost lens hood for an older Panasonic camera, and Panasonic's accessory site referred me to Encompass. Like many others, I'm sure, I was spooked by all the negative reviews. I ultimately decided to risk it because the part was not widely available and Encompass's price was much better than the others I found. The lens hood arrived in exactly two days, in appropriate packaging, and accompanied by timely and accurate shipping information. The part was new and in OEM-looking packaging, and it fits the camera better than the one I lost. So I've got to say that every aspect of my experience with Encompass was completely satisfactory."
"Given many of the other reviews, I was hesitant to place an order for a replacement refrigerator door from Encompass. However, I found they had an A+ rating from the BBB, so I decided to give it a try. The price was lower than what other sellers were charging, and the door arrived in perfect shape a couple days after I placed my order. So, at least in my case, I had an excellent experience."
"We are servicing a Marantz AV7005 Pre-Pro under warranty. We are told it will take over 30 days to obtain the part. This makes any so-called "warranty" a joke. Customers can't wait months for warranty service and I will no longer recommend Marantz or Denon products due to this parts issue. Sound United owns these companies and is responsible for this severe reduction in service and parts. This terrible parts supply chain issue means that the warranty is completely invalid at Denon, Boston Acoustics, Definitive Technology, Polk Audio, B&W and others.
They do not answer the phone. They do not have the parts. They, and Sound United, DO NOT CARE.
They deserve a negative 5 vote.
PS. Marantz does not care either and has even worse customer service with no humans available. "
"We are a Lenovo repair center and, for a recent repair we needed to order a screen for a current model Lenovo notebook. Lenovo tells us to use Encompass to order the part. I went to their web site: part is in stock. I place an order. I receive an order confirmation. I check for shipping information the next day: part is on backorder. I ask Encompass via chat. Response: Our inventory was wrong. We don't have it. It will take 30 days. OK...I have no choice.
I wait 30 days, still no part. I call Encompass. I read off the order number from the confirmation email that I received last month. Rep says that the order doesn't exist. We try again. Nope. She looks up the account and sees the order. It has a new/completely different order number now. No explanation. And, the ETA is now ANOTHER 30 days out. Rep says that I should have received a status update telling me that there is a new ETA. Yeah, well I didn't.
Lenovo should be ashamed of themselves using such an incompetent company to run their parts operation. Just HORRIBLE."
"Would give zero stars if possible. Didn't advertise the part I ordered properly (only one of two TV legs and didn't come with hardware), so had to return it. Was a complete nightmare trying to get the part returned. Online service is terrible, it took two attempts to even get the return label information- I included everything needed and then the rep responded by asking for the information that I had already provided. This whole process took three days, by the way. Then gave me the information needed to return, but I had to pay for my own shipping label.
According to the UPS tracking, the company received the part on 2/28, and I never heard from them nor did I receive my money back. So I called to inquire, was told the part wasn't in the right place and would get sorted out, to check my account in two business days and if still not credited to call back. Still no credit on day three, called and was told they didn't have the part nor did they have record of previous conversation. Asked to speak to a supervisor who then contradicted even MORE information I had received during previous calls. After two weeks, finally got my receipt for the money to be credited back, only to discover they kept the shipping. I have now spent $20 in shipping for a $20 part. And the money is no where to be seen in my account. Called back to try and find out where the money was returned to and why I didn't get shipping fees credited back, rep was actually very helpful this time and spoke with supervisor to get the first amount of shipping credited back. Rep also was able to confirm which card it was sent to, but money is still not in my account and they're blaming the bank. Will never use their service nor will I ever recommend them. None of the reps were ever rude and did their best to help, but clearly is a very terrible and poorly ran company."
"they finally did what they were supposed to do"
"Lets start with the absence of a contact email, that's a good touch when you have to fill a web form every time you want to status your order.
Next let's address the lack of any "Sorry your order is backordered but its still coming" notification email.
How about the generic forum style emails that you cannot distinguish from an auto response when you inquire about where your product is.
Absolute waste of time, unprofessional and absent. "
"I ordered a replacement battery, upon receiving it I noticed that the battery once plugged into the laptop was at 0% charge. I contacted the support team. The support team informed me that this battery was defective, I would have to return this battery and order another one. After some complaining Encompass did provide me with a little bit a of a discount as I required the battery for a work presentation which I would not be able to use it now. I just received the replacement battery and to my surprise it is also defective!
Now it has been 18 days since I placed my original order and I have not received a good working product. Very disappointed in this company; If they weren't the only licensed dealer for Lenovo battery's I wouldn't use them.
Update:
Defective Battery Update -
Encompass Response:
As promised via our email conversation ,I have sent you a FedEx return label to send the 2nd defective battery back to us. Also, the reorder has been placed on 6-60786.
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What they fail to mention here is that they will not be giving me a refund to send the 2nd defective battery back! Which means I will not be getting a discount on their poor service and poor products.
I have sent them an email to speak to their manager as this is RIDICULOUS!!!
Very poor customer service from this company -
DO NOT USE THEM IF YOU CAN AVOID THEM!"
"I recently purchased (3/29/19) the sony stand base (4-595-696-73) and just received and opened it today. I was informed by a Sony representative that that was the ONLY piece I needed since my tv was missing the stand. When I opened the box today, I noticed that it arrived in a torn up box, not fully taped and NO INSTRUCTIONS! How do I put my TV stand together without any instructions? I paid $48.16 for a flimsy base. Not only that, I found out MYSELF that I had to also order the stand neck (4-684-469-01) - $25.34...which the price on the site is inaccurate because AFTER I placed my purchase I found out it was $24.95 then $30.90 after shipping! I contacted Encompass and explained my situation as a unaware consumer... I do not feel comfortable paying $80 for two small pieces of accessories for my TV. I inform Brandi the representative that I was misinformed by Sony; if I had know that I had to purchase EACH piece of the TV stand separately, I would not have chosen to pay $80 for my stand. Brandi stated that I will be charged a fee of $10 if I want to return the stand that I currently have... I once again, tried to inform her that I was not told everything I should've known. Brandi did not show any type of empathy or care about my situation and continued to ask if I'd like to follow through with cancelling my current pending order of the stand neck and should she proceed with creating a return label that will charge me $10 for. ABSOLUTELY TERRIBLE SERVICE!! Would avoid doing business with this company."