"Getting a quote and seeing my order was received went well, but I was working with my receiving warehouse to get the over sized material delivered to my secondary site. They requested I let them know when the order shipped and preferably, who the shipper was. I monitored the Engineer Supply site, but by the time I was notified it was shipped, it was delivered and moved to our destination."
"Didn't give me an option to cancel my order since it wouldn't get to me until mid September or later. I ordered it thinking it would be here within a couple weeks at the latest. "
"Placed an order for two items. However, when the shipment arrived there was only one item in the box. Called and explained the situation with customer service... they handle the discrepancy immediately and had the rest of the order shipped to our company ASAP."
"Ordered item 3 weeks ago, still dont have item.. keep getting email that their supplier adviised them it will ship the following week. Maybe i will get stuff before my son graduates and dont need anymore"
"Last of the hand drawn shop drawing professionals has found the supply house he was looking for"
"Called to ask a question. Courteous sales lady answered. Placed order online and product was on porch in 2 days. "
"Wrong tool wrong price no attempted to correct"
"Everything was received on time and in good condition"
"Easy to deal with purchasing. Kept delivery status up to date. Delivery truck driver very courteous."
"The package came on time and emailed a confirmation statement through each step "
"My order was missing an item, and they shipped it to me quickly at no charge."
"Excellent fast shipping service"
"Horrible experience. They messed up the order and didn't deliver the product. Finally when I called up to find out why I haven't received my product after waiting for weeks, they reply saying that you can cancel the order and place another one. "
"They have every thing you need. They respond quickly by emails when you have questions."
"The ribbon I ordered was too light. Did not look like catalog"