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Product & services pricing
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Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-10-09

"I have been a customer of English Tea Store for years, they always offer the best tea available. The customer service is first rate and I always receive my order fast and in great condition."


Verified
5/5

2014-10-01

"Excellent job by all ! Will be sure to revisit your store !
"


Verified
5/5

2014-10-01

"After customer service completed sending the order (the warehouse had forgotten to ship the teapot!) all was great. Definitely will peruse their stock in the future and order again."


Verified
5/5

2014-09-25

"You delivered an excellent product in an expedient manner at a great price. Who could ask for more?"


Verified
1/5

2014-09-21

"I placed a small initial order for a steel tea leaf strainer. I received an unauthorized substitute item. The quality was wretched. I received authorization for a return. But, they refused to reimburse my shipping because the order was so small. They advertise as two ladies. Call the customer service line and some guy with an attitude answers. I EVENTUALLY received a refund for the item. They were disinterested in giving a store credit OR my continued patronage. I lost time and $5.00 ETS lost a customer, no, 14 because I told that many people who share my passion for tea drinking."

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2014-09-16

"The order came in very quickly and I was happy with it. The set was a little smaller than I expected and the design on the items was a little less crisp than I expected, but, nevertheless, it is a beautiful little set and I like it."


Verified
5/5

2014-09-10

"Very prompt delivery, seriously good prices on import products that aren't easy to find this side of the pond!"


Verified
5/5

2014-09-09

"I have no comment. Thank you


"


Verified
5/5

2014-09-07

"Good service, product as expected "


Verified
5/5

2014-09-01

"Great, quick service, and the perfect tea!"


Verified
5/5

2014-08-30

"Great company and products. Quick service. The best."


Verified
5/5

2014-08-29

"I love dealing with the English Tea Store. Your food products are fresh and tasty. You ship quickly."


Verified
5/5

2014-08-28

"Thank you for your service and efficient delivery of my order.I will be ordering again soon,as I am very happy with your service and the products....thanks again"


Verified
5/5

2014-08-28

"The English Tea Store has always been a pleasant experience . I will be back when it's time for more of that fine tea you carry "


Verified
5/5

2014-08-27

"GREAT VARIETY OF PRODUCTS."