"Shipped out quickly and products were in good condition. "

"Great company to deal with. My teapot arrived with a broken lid (the only one in 4 orders) and they immediately sent me a new teapot without requesting a return."

"I have ordered at least a dozen times from this place and most of the time they are LOUSY!! It takes them FOREVER to send out an order. Don't believe it when they say your order will ship out in 2-3 days, they don't! It has now been eight days since I ordered and, when I called today to find out what it going on, I was told the order may or may not be in the warehouse. When I asked her to find out (not THAT big a deal, right?!), she again said it may..or may not. Clearly, she wasn't going to lift a finger to actually try to help tell me if/when I was going to receive my goods. LOUSY COMPANY!!! "

"It took nearly a week to fill the order and then it was incomplete (short a large teapot). The order was placed on Sunday night and filled on Friday. We order regularly from tea stores and most ship same day or certainly never beyond 48 hours from order placement. "

"I sent some candy and a tea sampler to my daughter in college. She was very excited and said that the tea sampler looked very expensive. "

"I placed an order on Tuesday 10th December. My order hasn't shipped to this moment on Monday 16th December. I will never order from this store again, as their online chatting agents 1- have no idea how the business runs, 2- will lie to you and tell you anything you want to hear instead of solving your problem. Worst online purchase decision ever. Giving it one star only coz it can't be less"

"I placed an order with English Tea Store Friday 8/16, today is 8/22 and my order still has not shipped, nor have I received a confirmation. I will probably not order from them again. Very disappointing."

"Ordered some chocolate and all the bars were melted. That is expected because of the weather, however the cold packs they used leaked all over the box. What a mess! Thoughtful but defeats the purpose... Not only that but I think I got a box of expired Maltesers. It didn't taste light and melt in your mouth but it was chalky and hard. Very disappointed. I was planning to give some to friends but not anymore. Don't know if I will order from them again..."

"They had everything I was looking for and even some extras. Love the variety."

"Hello. I did receive my order from English Tea Store! I searched all over for the items I ordered, and I am enjoying the products.

Just a note (and I did contact English Tea Store re: this) -- both tins in the order package arrived with huge dents in them. The contents were fine, but it did render the beautiful tins unusable once the contents were consumed :-(

English Tea Store did credit me a small amount. I remain happy with the order -- and I hope with the next order I place, the packaging will be sufficient to ensure perfect product!"

"I love my loose jasmine green tea from The English Tea Store -- I order it often!"

"Thank you for the quick and efficient online ordering of the Earl Grey Cream tea and other goodies. The tea and other items I ordered were wonderful. I will be sure to order from your store again! "

"Barry's tea bags have been a favorite of mine for years. I was happy to find the English Tea Store's website where I now can buy and enjoy boxes of Barry's loose tea. The service I received was excellent.

Peggy"

"I was ordering from out of the country and they thought my order might be a fraud so they contacted me by phone and email to confirm that I had placed the order. A very nice service that could have saved me from a real head ache had I not placed the order."

"The staff on the phone are easy to deal with and the product range is great."