"Order came as expected. One small thing, the count on one of the teas was not right. Received 5 of one and 15 of another instead of ten of each. No big deal for us."
"Love this store! My order was missing one item but they were so kind and apologetic and quick to offer a refund I couldn't be annoyed. I will be a customer as long as they're around."
"Tea shipped in a timely manner. a teapot was substitured for another because they had run out of stock on it. The substitute tea pot was supposed to be comprable but was much smaller than the one we had ordered. having bought seven of that item was a great dissapointment. "
"Great products, Great service! Wouldn't. Order from another! "
"we couldn't be more pleased"
"I have been buying the same tea from English Tea Store for some years now. I tried others but always go back to the Buckingham Palace tea party tea except I drink it every morning."
"After a frustrating search for a large well-made teapot at a reasonable price, I searched online to see what I could find and English Tea Store came up with the perfect teapot for me! The ordering and payment process were easy and clear (which is a top priority). I love my new Celtic Teapot. Thank You!"
"Products, customer service are great. Web site is a wheezer. Awkward and time consuming to create and submit an order."
“Thank you for your recent order with us. We would like to speak with you regarding your online experience with us. We would like for you to provide us with your feedback as this is important to us. Please contact our customer service department at 877 734 2458.”
"The check out is much more streamlined now, and everything arrived quickly and well packed. Thank you!"
"Easy Ordering, Shipping wasn't long at all and we were all happy with the bags. "
"I ordered a can because I wanted to keep the can. Instead I received two packages. Also it seems like they put all the candy in one package. When I opened the second package it had a lot less candy and not the same assortment as the first package."
“Thank you for your recent order with us. We apologize that you are not satisfied with your order. We have substituted the sold out 700gram item for (2) of the same product in a 350Gram. We wanted to ensure you have received the item you requested. Please contact our customer service department at 877 734 2458 with any questions.”
"Product arrived on time and in good condition."
"The website was well organized. And I enjoyed the tea. Didn't have any complaints about customer service."
"Great product. They called me to clarify my order and I really appreciated it!! Customer service is excellent, product is superior!!!"
"I was very satisfied with the service and help! love the tea... except for the gunpowder tea which oddly enough (?) tastes burnt. Maybe that is what I get for ordering soemthign named gunpowder...Otherwise, would have been a five-star rating."
A rep from English Tea Store, , has responded:
“Thank you for your recent order with us. We apologize that the teapots you ordered were no longer available. We offered you a comparable substitution which you agreed to take. If you are not happy with the substitution, you are welcome to return the teapots or make an exchange for a different item. Please contact our customer service department at 877 734 2458 for assistance. We want to ensure you are satisfied with your purchase.”