"Great service and products."
"My first experience in ordering tea was a good one. My product was delivered in a timlly maner and I will order again"
"I was not sure about ordering on line for my tea strainer and filters .After I received my order the quality of my products where great I will be buying from the English tea store more often now. My order was on time and packed very well. "
"My order came in quick and every thing was in good shape. I will always shop with them."
"I was sent the wrong products. I called customer service and the kindly offered s subsitute. However it was not what I liked. I feel if my order had been processed correctly, I would have received the products I wante."
"The teas are exceptional, the service is great and the price is right!"
"Great tea. Fast shipping. AHHHH"
"The teas I purchased are excellent, as I expected, and were received in good time. I had a problem with one package and with a quick phone call it was taken care of in a professional manor in a very satisfactory way. Thank you for the product and your fine service!"
"I placed the order, then the order was cancelled due to non of the items available."
“Thank you for your recent order with us. As we discussed over the phone, we sold out of the Christmas items you ordered over the weekend. You agreed to cancel the order. The order was canceled the same day and an email was sent advising. Please contact our customer service department at 877 734 2458 with any questions”
"GREAT TEA! SHIPPED RIGHT AWAY, AND EXACTLY WHAT I ORDERED."
"I have always been happy with englishteastore, but this time they waited a week after I had placed my order and canceled it with no explanation."
“Thank you for your recent order with us. We have contacted you by phone and email on 1/15/13 to advise the credit card authorization had expired and that credit card information was needed to charge the order before it could be shipped. We did not hear back from you in the time allotted and your order was canceled on 1/17/13. An email confirmation was sent to the email address on file. We apologize for the inconvenience. Please contact our customer service department at 877 734 2458 with any questions.”
"Delivered on time and satisfied with the product"
"I have ordered from the English Tea Store multiple times over the past 5+ years and have always been satisfied. However, this year I encountered multiple problems.
First, soon after placing my order on Dec. 17, I was notified of items not available. I wish they would get a system that ties their inventory to their online order system so they wouldn't have so many items turning out to be unavailable.
Then I ended up hearing about items not being available over and over again. First, they left a phone message on Dec. 17 and I followed up by phone. As a result of phone call #1, I thought the available items were shipping the same day including 1 item that was a substitution (one type of Cadbury Dairy Milk bar for another type of Cadbury Dairy Milk ... smaller bar which cost more). Then 1 day later (Dec. 18), I got an email telling me the exact same information about items not being available so what did I want to do. So I sent an email reply and phoned on Dec. 19 to find out that my order had not been shipped on Dec. 17 but it did finally get shipped on Dec. 19 without Lime Pickle and Cadbury Dairy Milk which would be shipped sometime after Christmas. And then I received yet another email telling me about Lime Pickle and Cadbury Milk not being available but did I want my order shipped anyway (after receiving notice of my order being shipped). They then phoned yet again on Dec. 21 to apoligize because some items I ordered were not available and would be back ordered. How many times would they contact me to tell me the same information?
So then I actually received the items that were in stock and was further disappointed. The box was so badly packed that 2 out of 4 marmalade jars were smashed to bits and the other 2 jars were covered in sticky marmalade and splinters of glass (lovely Christmas gifts). The only good news was the mince pies and Christmas pudding were not damaged. English Tea Store was very nice about replacing all of the marmalade but what a disappointing experience.
On Monday, Jan. 21, I finally received the backordered and replaced items (except for 1 jar of Lime Pickle that they weren't able to provide). This final shipment was much better packed and everything came through in good shape. "
“Thank you for your recent order with us. We sincerely apologize the item you ordered was not available. We contacted you by phone and email as we received updates on the availability of the product ordered. Our goal is always to provide our customers with options pertaining to out of stock items. If we can be of further assistance, please contact our customer service department at 877 734 2458.”
"Beautiful selection, great prices, and easy to shop!"
"As usual, another flawless order. The items were well packaged and arrived in good shape (even the crackers that were sent in the same box as several, heavy mugs). The only thing that annoyed me was the company that delivered the items. My order arrived in my hometown early Saturday morning, but since Fedex doesn't deliver on Saturday I had to wait two extra days for delivery. Please use UPS next time!"
A rep from English Tea Store, , has responded:
“Thank you for your recent order with us. We apologize for sending out the incorrect items to you. We offered to reship new items out to you but you requested a refund. Please contact our customer service department at 877 734 2458 with any questions.”