"No hitches - I ordered, they shipped, all's well!"
"The tea I ordered is great. English toffee very good too.
"
"Very good sales service. The shipping does take some time and I wish one didn't have to pay extra for quicker service but, all in all, I like dealing with this store very much."
"Excellent teapot, love the colors, light and easy to clean!"
"Great tea and great service. If you love tea this is the only place to shop!"
"My order arrived on time and was perfectly wrapped. I love the cups and gave them as a gift to a friend who has 5 small children. They are the perfect size for their little hands and hold just the right amount of liquid. I am very pleased with this purchase and will order larger cups for myself when needed. thank you."
"They misrepresented that they had item i wanted in stock. three days later delivery arrived with most important item missing. when i complained they offered a replacement, approx half the $$ value of item already paid for. complete waste of time and efort. never again!"
"If you buy in bulk (by that, I mean the box of 240) the prices at English Tea Online Store are lower than regular Supermarket prices in the U.S. and their delivery is quick. I am very satisfied with their quality and service."
"I buy all my English product addictions here. Yorkshire Gold Tea, Galaxy Bars and Walkers Cheese and Onion Crisps. Best Prices and Service."
"As good as I remember them from my childhood!
Thanks for offering these great biscuit cookies."
"Good people, great deals, love them!"
"Order arrived on-time and exactly as pictured on the website. I would order from the English Tea Store again. The gift of tea in a tin was a good Christmas present."
"I have placed orders for Christmas candy and cake items the past two years and have been very satisfied with shipping and the quality of products received. When there any problems such as backorders they call and email to make sure I'm aware of it and are very helpful."
"English tea store was unable to deliver product to my home address via ups or fed ex. I have never had any trouble before getting packages delivered this way. Made no sense to me."
“Thank you for your recent order with us. We have canceled your order as requested because we could not get the shipping address you provided to validate through our system. We sincerely apologize. Please contact our customer service department at 877 734 2458 with any questions.”
"The item itself is nice, but the shipping cost is ridiculous. It did not cost that much to ship. The shipping should also not be nearly as much as the item itself."
“Thank you for your recent order with us. The Economy shipping method selected is based on location and weight direct from the shipping carrier. We checked the cost to ensure it was correct. We apologize, Please contact our customer service department at 877 734 2458 with any questions.”
A rep from English Tea Store, online-m, has responded:
“Thank you for your recent order with us. We apologize for the missing item and appreciate you making us aware of this issue so we could correct it. As we discussed, you were offered a reship or refund. You selected to have a comparable product shipped out to you. Please contact our customer service department at 877 734 2458 with any questions.”