"I ordered, they sent. lol"
"Quick shipping, delivered as ordered."
"The delivery of merchandise was better than expected, but the merchandise was a bit of poor looking quality (tea chest). "
"I have used it 2 times and had very good service."
"Received product on time. Great product."
"The site is easy to use and the goods delivered as exepcted."
"On 12/13/12 I paid extra for 1 day processing and 3 day shipping before Christmas (versus 10 day processing + 7-14 days shipping), the item was in stock when i purchased. It went out of stock on the 14th, i spoke with a rep on the 15th and was told that new stock had already arrived. I spoke with two different reps on the 16th, the first informed me that the stock had arrived and said i would receive shipping information in a few hours. The second told me that no shipment had arrived on the 14th or the 15th, and would not arrive until 1/7/13.
The customer service agent gave me the option to wait, or cancel my order, in fact cancellation was offered first. They would rather just get rid of the sale than make any attempt to fix the situation or apologize.
I'm disgusted with the lack of consistency, I've cancelled my order as amazon has the same product, from the same supplier for only a few dollars more with guaranteed delivery.
"
"Receiving bona fide English goods was an absolute highlight of my British husband's Christmas. He was particularly thrilled with the caliber of the Christmas cake - said it was just like home. Thank you so much for providing such great products so promptly!"
"All products as advertised, and arrived when promised."
"OUT OF STOCK ON ONE IMPORTANT ITEM...."
"I found a lot of unique gift items. They were all delivered in time for Christmas, despite backorders. I received a personal phone call letting me know about the fact that my order had been split so that I wouldn't have to wait for all of it. When the items on backorder were restocked, they were promptly shipped in perfect condition!
The recipients of the gifts were very pleased with the quality too!"
"just disappointed that the the scone mix was out of date and so was the clotted cream. the jams were very good. I am amending this review. I now give it 5 stars. They responded very quickly and refunded the part I was unhappy about. Best company online.
"
“Thank you for your recent order with us. We apologize the items you received were out of date and appreciate you advising us. We have contacted our supplier regarding this to ensure this does not occur again. We have refunded you for these items. We would like to speak with you regarding your order. Please contact our customer service department at 877 734 2458.”
"ordered tea set on 12/12. Told it was out of stock after I ordered it. was told it would ship 12/21. It is now 1/3 and I have not received it yet"
“Thank you for your recent order with us. We have contacted you by phone and email within 24 hours to advise the item you ordered was out of stock for two weeks, you agreed to wait, we apologize the item was on an extended backorder for five additional days. Your order has shipped and delivery is expected 1/7/13. Please contact our customer service department at 877 734 2458 with any questions.”
"Seller confirmed order, shipped on time and the product was delicious. I couldn't ask for more."
"Excellent value and service."
A rep from English Tea Store, online-m, has responded:
“Thank you for your recent order with us. We sincerely apologize that one of the items you ordered was out of stock. We have contacted you by phone and email and understand you have agreed to wait for the product to come back into stock. We appreciate your patience and will ship your item out as soon as it is available. Please contact our customer service department at 877 734 2458 if we can be of further assistance”