"I will never shop here. I still have not gotten my order. I was told something were on back order and they should be in by the nov 23. Well I got a call on dec 8 telling me everything was in and they could ship now. But I need to pay over the phone as they could no longer use PayPal. Got my tracking number on dec 10. Then just yesterday 12/12 I was told they not everything got shipped and it was on back order in till the end of feb. this is a gift for x-mas and they will not get it all in till feb. so not happy. "
"Great. Everything came, quickly and nicely packed."
"I really appreciate the services of the English Tea Store. I was almost out of my favorite tea, Lyons Gold Bond, and knew it would run out in just a few days. Placed my order with the English Tea Store and received it in no time. I was very surprised that the package was delivered in just a few days (and, fortunately I still had a few tea bags left). It is very difficult to find Lyons Gold Bond tea and I really appreciate the service I receive the the English Tea Store. Thank you!!!"
"Very satisfactory.
Everything as expected, some crumbling on the mince pies."
"Site easy to use, product was as expected. Order is a gift so the tea was not used yet. Would order again for this site"
"I went on line to find tea rings and the English Tea Store popped up. They had exactly what I wanted, I ordered, and the order was shipped promptly. Wish all online purchases were so easy to obtain."
"English Tea Store is wonderful, product-wise and service-wise. Their teas are of the highest quality and if there's any problem with supply or delivery, they are on top of it and communicate well."
"Very nice selection of everything English! I buy Quality Street candy from them every Christmas---they have the best price/size choices. Fast shipping and no hassles."
"Our order arrived promptly and was perfectly packed. Thank you!"
"Great job, I will probably shop with this seller again.
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"I was so happy to see that you carried a tea that I have been looking to purchase online for some time. Great customer service1"
"excellent selection, reasonable prices"
"Brilliant!!!! Delivery on time, product smashing, who could want anything more??? And this all coming from an Irishman. If all on-line retailers performed like English Tea Store and Amazon did, people would not be wary of shopping on line as so many are."
"We are tea drinkers and we really enjoy the English Tea Store's own Blends. We mix the fine cut loose tea with a bit of Amad loose tea blend and it just hits the spot both morning and afternoon. Wish there was free shipping all the time, then we would order your tea more often."
"It was great! I ordered the dark blue set. I love it. It is sitting on my counter and matches my kitchen. The set is well made and very user friendly. It came quickly and is a source of pride for my color scheme."
A rep from English Tea Store, , has responded:
“Thank you for your recent order with us. We have contacted you by phone and email to advise that part of the tea set you ordered was out of stock from the supplier and you agreed to wait and ship the order complete. We later found out that part of the tea set you ordered was damaged from the supplier and we did not want to send this to you. We partial shipped your order out to you. We apologize for the inconvenience. Please contact our customer service department at 877 734 2458.”