"The quality of the tea is exceptional and the web page is user friendly. I was also impressed with the prices. I am a fan of Jasmine Pearl Tea and have spent as much as twice the amount buying it locally. I will definitely order from the English Tea Store again."
"It was a great experience and the marmalade was superb, Thanks"
"Hello, I was very pleased with the English Tea Store. The tea cozie I orderd was just what I wanted. The time of getting the item was ok. I will order from the ETS again.
Thank you for the fast time of delivery.
Jean Scarry
Frisco, Texas"
"Love the peach apricot loose tea. Great product for a great price."
"Great service all around. The English Tea Store kept us well-informed, and our gift recipient was pleased with our gifts."
"I have ordered several times from the English Tea Store, and up until now had been very happy. My husband bought me a beautiful tea set from them which came in a beautiful box. Unfortunately, the box was ripped. I first thought I would just deal with the box being torn, but when the bottom came out of it, I wrote to ask for a replacement. I was told No, and that they don't "sell" just the boxes. Hmmmmmm........they were going to sell it to me?"
"Not my first time nor will it be my last"
"Ordering was easy and I received the tea in a timely fashion, however I feel the shipping charges were out of line."
"the customer service pepole are just wonderful and are very helpful friendly i added to my order and it was not a problem.the free shipping on orders $75 or over is great and saved me a lot of money.the food is always fresh.always fast shipping i will order from the english tea store again and again.thanks to all the customer service people for your fast and friendly service....jo"
"I always enjoy shopping The English Tea Store; they have a great selection of products and high quality teas-I am quite picky! The prices are reasonable and my orders ship in a timely fashion. Thanks!"
"Verry good service on this order. Two items were damaged in route but were verry quickleey replaced; no questons asked."
"I have ordered several times from English Tea Store, and I keep coming back. The tea is always high quality and I've never had a problem with an order. The prices are very reasonable. My favorite is the Earl Grey Cream. Yum!"
"Very good -delivered in good condition and timely"
"The package was delivered, on time and in perfect condition. Having lived the first 20 years (out of 85 years) of my life in scotland the content of the parcel was a thrill. Unfortunately, over the years and having had many trips to the UK, I foolishly introduced my family to the wonderful candy made there. Now I have to hide it when I get some. I am happy to hear that you will be sending emails from time to time because I had trouble re-finding your site when I needed to visit it again. Thank you again for the excellent service."
"As my experience in the past with this site I was extremely pleased with the process and the speedy receipt of my products."
A rep from English Tea Store, , has responded:
“Thank you for your recent order with us. We are unable to locate your order and would like to speak with you. Please contact our customer service department at 877-734-2458”