"I was very disappointed in Taylors Raspberry and Vanilla tea. It had absolutely no flavor, even after letting it steep for a longer time. I don't know if this was an old package in which the flavors had disappointed, or, if this is Taylors natural flavorless state.
the other products I ordered were as they should be."
"Awesomeness! I will absolutely order from ETS again. First rate prices and customer service. "
"Okay, but I emailed them about a chipped cup, and they never responded...."
“Thank you for your recent order with us. I do apologize that you did not receive any replies to the emails you sent us. I see that you contacted our customer service department today by phone regarding the damaged merchandise. Today, we did ship you a new replacement and it will be delivered to you early next week. Please feel free to contact us at 877-734-2458. We are looking forward to doing business with you in the future.”
"It was great. My tea set arrived in perfect condition!"
"I've researched ALL the other tea suppliers on the internet. English Tea Store has the best prices and a good selection of loose tea. Every so often, they send their customers a coupon for free shipping, or 10% off and I wait for those to come around before I repurchase. I don't often recommend internet businesses, but I have recommended ETS to all my tea drinking friends. "
"not happy, product was back ordered and then canned product showed up dented"
“Thank you for your recent order with us. I do apologize that your order arrived damaged but I certainly have some options that I can offer to you. I can either reship the items to you at no additional cost or I can offer you a discount on the order. What option would you prefer? We would like to speak with you regarding your order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”
"Excellent experience with English Tea Store."
"I am more than satisfied with every order I have received from this company. Always arrives within about five days.
Staff very courtious.Irene"
"Great - one item was backordered, but the initial order shipped promptly and the backorder was sent as soon as it was received by English Tea Store. They also sent a free shipping coupon code, which made the experience even better. "
"I love the product that I received! This is my second order w/The English Tea Store and both times I have been very satisified w/the product and the service. It was exactally as described. I will definately place future orders w/them!"
"I will definitely order from here again. Although first parcel received wasn't as I ordered, I called and received excellent and instant service to fix the error. My order arrived and I'm pleased and looking forward to ordering much more from the English Tea Store.
Errors happen...we're all human. They were very apologetic, and I never had to pay a cent more than the original order. 5 out of 5 stars, and I'll be highly recommending to my friends and family."
"We have ordered tea and other products from the English Tea Store for several years now and have never been disappointed. The shipping and handling are great and we usually receive our shipment in two or three days. We will continue to use the English Tea Store as our main tea supplier."
"lovely products! quick service! Love those Brits"
"Excellent -- the prices were the best, and the coupon made them better. My package came in promptly, and the tea is tasty and delightful."
"It was a very easy transaction to complete. The recipient of the gift was very happy and I will be using the English Tea Store again."
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I do apologize that you were dissatisfied with the Taylors of Harrogate Raspberry and Vanilla String and Tag Teabags. As we discussed on the phone, I have issued a refund to you for the item. Please feel free to contact us at 877-734-2458. We are looking forward to doing business with you in the future.”