"We've been ordering from English Tea for sometime now and we have always had excellent service. When there are some products that aren't available they contact us immediately to ask us how we want to handle it. "
"Delivery was quick
One packet of loose tea was wrongly labeled. THe packet said English Breakfast, as ordered, but the tea inside was some kind of Earl Grey"
"Good - theordercame quickly"
"Excellent service. Delivery was prompt and all items arrived as hoped. Thank you for your online shopping and that you made it so easy.
You could have a Real Tea Party at your store! Thank you so much."
"My experience with the English Tea Store was grand indeed :). The shipping came quickly and the items were packaged in a wonderfully considerate manner for their protection. This was my first order - I will DEFINITELY order again! :D
The Wine Gums from Norfolk Manor were quite chewy and had the most delicious flavours any gummy candy can have. And the Flahavan's Irish Oatmeal is pure ambrosia. Being of Irish blood myself, it's always good to taste food of the home country.
Since I'm a huge Twining's fan, I'll probably be ordering one of their delectable blends next ;). You are the ONLY website I've seen to have such a wide and unique selection of British/Irish teas, foods, and accessories. It is a luxury to do business with you ;).
Míle buíochas! ~ Gaelige for 'Many thanks!' :)"
"The only problem I had was two of the curry powder container lids had come loose during transportation but I managed to save one of them. Perhaps the packaging was insufficient? Otherwise we were pleased with the product."
“Thank you for your recent order with us. I do apologize that two of the jars of curry powder arrived damaged. Per our conversation, we are refunding you for those two jars. We are happy to hear that you are pleased with the rest of your order. If there is anything that we can assist you with in the future, please do not hesitate to call customer service at 724-925-5600. We are looking forward to assisting you in the future.”
"Great service and fantastic tea..Bohemian Raspberry is a supberb brew.."
"I wish they had a better description of the product, but it is working.. Still A++"
“Thank you for your recent order with us. We are pleased to hear that the t-sacs are working well for you. We are hoping to speak to you, so we can see what needs to be added to the products description. If you could please call customer service toll free at 877-734-2458, we are looking forward to speaking to you.”
"I was so happy to find Yorkshire tea that could be shipped in the U.S. at a reasonable price. The tea was exactly as I remembered it when I lived in Europe. To be honest I bought only 1 box (40bags) of tea just to check that everything was legitimate (you never know on the web) but the service and product was fantastic and now I can tell everyone that this is the place to go to for English Tea. ~From a Happy Customer"
"Very quick service, no errors, perfectly lovely tea..."
"This was not my first experience, and it was as expedient as I expected. My order shipped with a day or two, and arrived appropriately. I have been a Taylor Tea drinker by preference for about 16 years up here in northeastern Minnesota. When my tea shop in Two Harbors switched to another supplier, I come to you online."
"I am very happy to have a chance to buy some good biscuits from my home land England. Easy as 1,2,and 3. Thank you"
"I have ordered from English Tea Store for over 5 years now and I've always been happy with the service and their products."
"I GAVE THE ENGLISH TEA STORE PURCHASES TO MY FRIEND FOR HER BIRTHDAY. SHE IS AN AVOWED ANGLOPHILE AND TEA DRINKER. IT WAS DELIVERED ON TIME AND HER REACTION UPON RECEIPT WAS A JOYFUL
PHONE CALL. SHE SAID THAT NOW SHE KNEW WHAT 'REAL' TEA TASTED
LIKE. I SHALL RETURN FOR MORE AS THE OCCASIONS WARRANT. THANK YOU FOR SUCH A FINE SERVICE."
"Excellent. The matcha tea is much better quality at lower price than I've found elsewhere. I'll try them first on all my tea choices from now on!"
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I do apologize that you received the incorrect tea. I certainly have some options that I can offer to you. I can either ship the correct tea to you at no additional cost or I can issue a refund for the product. We would like to speak with you regarding this. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”