"When I ordered the items online a hold was put on my credit card. The way your system works, you charge that same amount when it is shipped. That means the credit card has a hold and a charge so the card has a double $ amount against it. This did not work in my case because I used a gift Mastercard that only had a certain amount on it. I called & talked to your ordering person and they cancelled the charge and reissued the order under a new card# and put the charge through instead of holding the amount.
If anyone is using a debit card, their checking account is being held for double the charge until the system releases the hold which can take days. It took a week for the charge to released from my first credit card I used.
I think your system should be set up to be able to complete the transaction without charging 2 amounts on the cards.

The items I ordered were exactly what I wanted and they arrived in a timely manner. I do appreciate that."

"I've ordered numerous times from Entirely Pets and they have always had excellent service!"

"Great prices and quick delivery!"

"Great experience! I will be ordering again!

Thank you much,
Mark Pendell"

"Good selection; great prices and great service.
Thanks Entirely Pets"

"Their prices beat everyone and arrived much faster than they said it would! Just wish the packaging was a little stronger. "

"I placed a huge order ($500!!) using the 15% off promo they were running. 2 hours after I placed the order I remembered one additional item I needed. I called to add it to the order and they said no. they did offer to waive shipping but would not do both-waive shipping AND give me the 15% discount...
I really think they should have found a way to do waive shipping and honor the site-wide discount promo given the huge order I placed 2 hours earlier..."

"thanks for sending my greenies so quickly!"

"Always easy to order online...fast shipping, and great prices!"

"I felt I got the best price for FrontlinePlus for my dog and it was shipped right away. The only thing that did make me wonder was the flap on the front of the Frontline box was opened at the perforations so the front flap of the box where you open it was already opened. The Frontline vials inside were intact and it looked just like all the other Frontline I had bought so I figured it was ok...weird how the box was open though."

"I like the email coupons I get, which adds to my savings. Keep them coming!"

"Items as described, packed well, timely delivery."

"We have shopped with Entirely Pets for 15 years and they are reliable, prices are excellent and even the toys are great! They always have what we want and it is here in a matter of days. Love this store!"

"The price was the best online and the shipping was very fast. Shopping with Entirely Pets was a great experience!"

"I placed my order quickly and received my merchandise quickly.
It was so much more convenient than running to the Vet for supplies. Thank you for the efficient service I will use it again and again. Thank You."