"BE VERY WARY of Equestrian Collections! Bait-and-switch tactics! I received an email from them advertising a "yard sale" and offering me an "OVATION Wool Competition Jacket" for $20.00. I fell for it. My receipt reflects "OVATION WOOL COMP. JACKET." What arrived today is an "On Course" brand jacket. I called Equestrian Collections to inquire, assuming it was just a mistake that would be handled professionally, with apologies. How wrong I was. The person I spoke with told me that I couldn't have an Ovation jacket for that price. I said, but you sold me one for this price. I have the receipt. She didn't care. I explained that the jacket they sent me also clearly has a mismarked size on the tag, it is extremely small and I cannot even wear it. She told me that that was the chance I took when I bought it. She said if I was unhappy I could just send it back (courtesy of my buck and time, no doubt) for store credit--so either way, I'm stuck dealing with them again. She called this a "mistake." I explained that down here in Texas, we call it deceptive trade. This company needs to be reported to the state attorney general's office. In my opinion, bait-and-switch tactics, especially duping customers with a brand name, is a "laundry list" violation of the Texas Deceptive Trade Practices Act."

"I originally ordered some show apparel, which didn't arrive terribly fast, but no slower than most online stores. The show jacket didn't fit, so I sent it back for a refund. I didn't receive any confirmation when they received it, and when I inquired, I learned that because it was an "outlet" item it only qualified for store credit. While I think they should have made that more obvious in the check out process when I originally purchased it (much like Newegg does with items that have special return policies) I agree that if I had paid more attention to the return policy I might have realized this before I placed the original order. When I tried to use the store credit (by saying "APPLY STORE CREDIT" in the special instructions part of their order form as they told me to do) the store credit was not applied and I had to e-mail them in order to have the store credit refunded to my Paypal account. They assured me that this would not have happened with a credit card order because Paypal is automatically transferred at the time of order. Whoever they have doing their website design/maintenance needs to code a way to track and use store credit automatically. From my interaction, I get the impression that Equestrian Collections is a small company that hasn't quite fixed all the kinks in the ordering system and customer support. I didn't ever have trouble getting an e-mail response from them (didn't try calling) but there were certainly situations in which they should have contacted me before I contacted them."

"Other people have had similar problems- check out biz rate reviews also. I ordered 2 items on the 3rd of July. A week later I tried to find out why it wasn't shipped yet. 2 emails and 1 phone call later- NO response. Finally July 14th- I finally got a hold of someone. They said I would not get my item for another month or more- Here it is almost two weeks after I placed the order and they didn't even send me an email to let me know. The disconnected me twice- said a manager would call me back- NEVER did! I asked them to ship one item (pair of sock) free of shipping charges because of the delay- they refused. I said I wanted a refund they said okay- then hung up - no good bye- sorry for your inconvenience- nothing. They could care less- they are 100% middleman who doesn't care about customers."