"I’ve been battling with erisin for nearly a year now after buying a stereo they are crooks please please please stay well clear you’ve been warned"

"Having read a lot of negative reviews on Trust Pilot etc I was a little weary of spending my money on an Erisin Product. However Erisin had the item with the features I wanted at a good price so I decided to gamble and take a chance... The Head unit was delivered from the UK within three days and looks very nice and fits my VW Crafter perfectly. I was very impressed with everything and it works perfectly out of the box, so very happy overall. There was however a niggling annoyance about what I consider missing wires not fitted to the main wiring loom. The advertising states this head unit is fully compatible with steering wheel controls, however they failed to mention that only applies if you have factory fitted Can Bus type controls fitted to your steering wheel. My problem was I had aftermarket steering wheel controls as well as a fitted Can Bus system but no factory controls on my steering wheel. I had fitted another make Android head unit to my other car and like most Android head units, being Android you would expect them to be open source and with all the proper wired connections made available to give you the most options available, But not Erisin. They chose in their infinite wisdom to decide for you that you do not need the Key1 and Key2 wired connections on the main harness... Grrr! So now I had bought a head unit that was advertised as being compatible with steering wheel controls that was not compatible with my steering wheel controls. What to do? I contacted after sales and had a moan about missing wires from the wiring harness but they had no solution. Luckily for me I am technically orientated and was able to fit the missing wires to pin 4 and 5 in the main power plug where Erisin saw fit to omit fitting these Key1 and Key2 connections. I told Erisin I can do this and they said yes ok it will work just fine. So why the hell did Erisin leave out the two wires from pins 4 and 5 in the power plug? I would have given 5 stars if they provided all the wires in the power plug. Beats me.
I would recommend overall to buy from Erisin, but not if you want your aftermarket steering wheel controls to work out of the box. Also their after sales response is a little slow but I assume that is because it comes from China, However they did respond to every message the next day."

"Head unit failed, caused can bus errors, seller not interested and what is supposed to be a UK seller all returns have to go back to china costing £85
Then they decline returns upon receipt so you lose money and a head unit
PayPal useless and aware of these pirates
Had to involve credit card to do battle
Definitely would not recommend anyone buying anything from erisin as poor quality and no customer service and definitely no warranty
Avoid avoid avoid"

"I HAVE A BIG PROBLEM WITH WWW.ERISINWORLDWIDE.COM MARKET .
I'M BUYING A DEVICE ES8863 AND ORDER REFERENCE PKEOEJDKS . I RECEIVE THE PARCEL IN 24 JUN . IN 29 JUN INSTALL UNIT IN MY CAR AND AFTER 2 HOURS NOTHING WORKS IN TOUCH SCREEN . INFORMATED IMMEDIATELY ABOUT THE PROBLEM AND THEY TOLD ME TO OPEN SCREEN AND REMOVE AND PUT AGAIN THE RIBBON CABLE AND DONT WORRY ABOUT WARRANTY . I DO IT BUT NOTHING . ANYWAY AFTER SOME MESSAGES THEY TOLD ME TO RETURN UNIT FOR REPAIR. I RETURN IT IN 5 JUL AND THEY RECEIVE IT ABOUT 12 JUL . WHEN I SENT A MESSAGE TO ASK IF ALL ITS OK WITH RECEIVE PARCEL THEY ANSWER TO ME THAT MUST TO PAY 60 EUROS IN A PERSON (https://www.paypal.me/TMohamed580) WHICH I DONT KNOW IF HE IS IN THE STORE FOR RETURN SHIPPING BECAUSE, AS THEY TOLD, NOT INCLUDED IN WARRANTY BUT IN WARRANTY AND RETURN POLICY IN THEIR SITE NOTHING MENTIONED . ALSO THEY DONT ANSWER IN MY MESSAGES 7 DAYS NOW. I THINK THATS SOMETHING IS WRONG WITH THIS COMPANY . NOW THE PROBLEM IS THAT I HAVE PAY FOR A DAMAGED DEVICE ,RETURN IT FOR REPAIR OR REPLACEMENT BUT THEY DONT RETURN IT AND DONT ANSWER IN MY MESSAGES FOR DAYS NOW. THANK YOU "

"Two things--customer communication, and quality of the product. We'll take them in order.

Their communication is not the best, hence the 3-star rating. They can be short and brusque, and they typically take a "RTFM" attitude. Also, they seem to not be able to handle multiple questions in an email. So, the best way I found was to ask them one specific question at a time. Eventually I did usually get the information that I needed. But that is one thing that they could improve. I will say this, though: whatever they did tell me, they were honest about it, and I appreciate their honesty.

Now, for the Erisin head unit itself. It's great. It's installed into a Mercedes-Benz S500 chassis (the W220 body style). The unit is very configurable, as one would expect of an Android-based head unit. Everything works--the GPS, the Bluetooth, WiFi, all that. I might have chosen a different GPS application, but the included app is serviceable and does work fine. The GPS "wart" antenna also works just fine. Radio reception is strong, and Erisin includes an adaptor that hooks right up to the Mercedes-Benz factory antenna. The music playback is of high quality. It plays MP3's, Ogg Vorbis, WAV, and various movie formats without any hiccup. The front dashcam works well, as does the rear-view backup camera. It was not hard to hook up and get working. Even the plastic "wood grain" trim was a reasonably close match to the wood that's in the car, and it's thick enough to be durable. It really does provide very close to the OEM "post-facelift" appearance.

The hard part was not the Erisin head unit's wiring, but rather figuring out the Mercedes-Benz color codes to splice into! :-) But once you figure that out, the installation is actually pretty easy. The LMBENZ-6m cable is essential for "pre-facelift" W220 Mercedes-Benz cars, and it's reasonably priced, so definitely get that. The LMBENZ-6m cable will need a little bit of modification primarily for CANBUS reasons, but the necessary mods are, again, not difficult. If you've wired a car stereo before, you can do this.

If Erisin improves their communication, they would get a 4-star rating. Indeed, the company would be difficult to beat for this kind of car, because the head unit that they sold me is a good piece of work. I will probably buy another, now that I know what I'm doing with it."

"In may16th 2016 I bought es6903 & es2246 from Erisin.
6903 is made specially for Toyota cars but I couldn't install it on my car, it didn't work and caused damage to my car wiring.
I bought that unit for $123 and then I paid dealer to fix the car for $400.
2246 is made for BMW 325i, I could install it successfully but it stopped working after couple of weeks. it didn't load the OS any more. so I paid $325 for nothing!
I sent a request to seller to fix the problem and after couple of months playing they accepted that I return the units.
I spent $200 to send the package from USA to china by post service. My package was in the customs for 8 months and I sent so many emails to seller to pick up the package from customs but they never did it.
finally I contact to china customs to request them for sending the package to seller address and I will pay for all costs but the customs officer told me that, seller is not interested to receive this package!!!
I had been forced to contact to US post service to do something about that package and they told me the only way we have is the return the package to my address.
And it's 2 months the units have been returned and I have sent too many emails to ERISIN customer support department but they have not answered my emails so far. Even one of 'em.
They caused me over than $1000 by their trashes and they don't have any responsibility on their sold products and there is no support on customers who buying the erisin products.
Who's gonna answer me and payback the money they caused me? "

"Purchased around 20 pieces and half are faulty, they said they have a warehouse in Australia and I could return any unit there if there was any faulty, now they want me to return them to China, obviously no Australian warehouse, too many fauty units and they wont do anything to help, would never recomend this company, customer service also bad , they keep stuffing you around."

"Bought on Ebay Australia for $360 radio BT 4698 AH for my Golf V. Good features, was happy for two weeks. Than all hardware buttons stopped working. Tried to organise repair, replacement or partial refund and seller (erisintech) was winding me up for weeks. First want to send me spare board to change myself; when I accepted, they said board is too expensive they'll send me electronic parts to solder on myself. I rejected and they started asking for quotes to send back, negotiating with me anything from DHL and Post office to 'bring it back to our friend in Sydney'. I asked for $100 refund to keep the faulty unit, that was too expensive as well. When I realised they're just delaying for feedback time to lapse, I left them negative feedback and now they're emailing me daily with more BS"

"Absolutely not to be trusted. Cheap, unreliable electronics. Wouldn’t honor their warranty."