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Eritech

3 reviews
2.92 / 5


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Verified
5/5

2006-10-13

"Found a great price on the notebook computer I was looking for here, brand new. Ordered with some trepidation given their lack of reviews here, and was very pleasantly surprised by how communicative they were - they contacted me the next business day, as they said they would, to verify my order, and did not push extras on me during the call. The notebook (which arrived right on schedule by ground shipment) was in perfect condition, everything I expected!"

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Verified
4/5

2006-06-09

"I've written before about my problems with Eritech warranty. My motherboard was broke down and I had a problem to get warranty from Eritech
After over 3 months from I've sent my broken laptop to Eritech and many phones to theirs, now I have a replaced laptop.
So, their warranty is ok. Thanks to Eritech for that.
"

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Verified
1/5

2006-02-06

"Bought a refurbished IBM X31 notebook. Advertised with a one year IBM warranty but this proved not to be the case after talking to IBM. Only came with a 6 month IBM warranty but seller agreed to service the computer for one year. Computer also came with a dead pixel and case around keyboard is bent and cracked.

Next time I will buy from ThinkPad Depot
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability