"Subpar packaging - things came kind of squashed.
But mainly the problem was that they've caused an unnecessary problem with VAT. They refused to take responsibility for their mess, claiming it was all part of their policy - but that policy wasn't stated in their site, and their own people didn't seem aware of it.
They seem flakey and unreliable, and I won't be shopping there again."
"This is crazy! They have amazing offers , products and free gifts.To be honest , I think that most of these low reviews are either from jealous competing companies or jilted past employees . Idk but a lot of these low reviews seem fake "
"I ordered the item from the Escentual, it was never delivered. I had contacted them relate to the order, they mentioned that they will not take responsibility as it was passed 14 days. I am completely surprised relate to their customer service. I have provided CCTV evidence related to postmen never delivered. The customer service agent mentioned that it is company policy and you clicked them before continuing the order. I spoke with Royal mail relate the matters. They mentioned that they were required to claim from their business account. I have spent around 5 hours chasing them. I would not recommend anyone to buy from them. I am completely heartbroken after their poor customer service. I am still waiting for a refund from them. It is shame to receive such poor customer service in the united kingdom from a reputed company."
"Pathetic company, pathetic customer service, failed to deliver my order and when i contacted them and spoke to a very rude, unprofessional representative by the name of Nikki, extremely unhelpful and purported to shift blame that i had failed to give the right address which is inaccurate! Sad excuse of a company, do NOT use this company!"
"Cannot recommend highly enough. Ordered online on 23/2, selected standard delivery, arrived 26/2 with Royal Mail Tracked. Excellent comms from time the order was placed until delivery. Item was well packaged and I received a lovely emery board freebie. Purchased Bare Minerals kit. Thank you Escentual!"
"I don’t even want to give them a 1 star rating.
Never received my items & just ignored by customer services.
DO NOT BUY from here"
"PAID FOR 5 ITEMS BUT ONLY RECEIVED 4. WHEN I CONTACTED NIKKI AT CUSTOMER SERVICES SHE BASICALLY TOLD ME THAT SHE WAS SURE SHE SENT 5 ITEMS AND SO I MUST BE LYING. NEVER BEEN SO INSULATED.
HAVE LATER FOUND OUT THROUGH OTHER REVIEWS THAT ESCENTUAL HAVE DONE THE SAME TO OTHER CUSTOMERS. AVOID USING THIS COMPANY AT ALL COSTS. IT IS RUN BY THIEVES AND FRAUDSTERS. I AM NEARLY £20 OUT OF POCKET NOW.
I WILL BE CONTACTING THE POLICE - CHARLATON COMPANY!"
"This is a charlatan company, it sold me good marked not for resale, some products I would question the authenticity of the items. The latests was I inadvertently purchased a fragrance which I thought was an EDT however the invoice said it was an After Shave Lotion. I read the invoice, thinking it might have just been an error I just removed for 5 secs, from the bubble wrap, and saw it was an After Shave lotion, and immediately repacked it. I sent it back and the customer service team said I had opened and used it! Really **** this company is unethical and is run by R.K Aggrawal Ltd. (say it all) They refused so now taking them to court do not use them .Luckily I just enrolled into the Google Certified programme. They said they were going to investigate. Escentual said they had given me a full refund. Which was a lie. Google asked me if I had been refunded. I said no. Google then said they had contacted this Charlatan company and they had just refunded me. Just after Google got involved. Anyway I got a refund and Google were nice enough to give me a £25 credit to use anywhere as I had been messed about by Escentual. I will never shop at Escentual. Ever!"
"his company sells TESTERS. I Bought a perfume from this site and it was the worst decision ever. you think you are saving money but it is not worth the hassle in the long run
You are better off going to boots or superdrug to buy any products you want. The staff at escentual.com take advantage of the fact that there is no face-to- face interaction , they will drag on and on and send you running in circles before ever giving you a refund.
buy in-store so that you can always go back with your receipt and get a refund if you are not satisfied with the product. I would not recommend this site to anyone, not even my worst enemy. The staff there are rude and unpleasant
i have sent the perfume back, it has been going on a month and i have not received a refund so i currently have no product and have not been given my money back.
that's the downfall of shopping online. if you are going to shop online, i recommend that you only buy from big, well known companies who also have high-street stores. that is the only way to guarantee that they are not going to run for the hills with your money in their back pocket."