"Escortradar customer service is terrible, they do not give you correct information, do not return calls and have an attitude that you are disturbing them. The quality of their product is terrible.
I have been using Escort Radar detectors for the past 25 years I have had several models which all were good. This latest model 9500IX is total junk.
I purchased this unit in July brand new, by October the whole unit was coming apart, I called Escort Radar and they told me that they had made a bad batch of 9500IX and that they would exchange it for a brand new unit. I sent it back and received a new unit within a week. I subscribed to the database for 3 years and I update the unit as soon as a new update becomes available. Here is the problem with this unit.
When I am coming to a red light camera the unit will alert me on one side of the road but not the other, this has happened at two different intersections. I have going through both intersections with the first 9500IX and it worked fine on any side of the road, I traveled. I called Escort Technical support and they could not give me a reason, they said they would call me back but never did. in addition $500.00 is way to expensive, if it worked perfect I could justify the cost, maybe... I also left two messages with the customer service manager and he has not returned either call."

"This is a review of my service experience with Escort.

I've owned a number of Escort radar detectors over the (yikes!) decades, starting with the first model which was in a metal box with analog gauges/switches.

My most recent purchase was an X50. It has required service twice. In each case, Escort dealt with the problems promptly and courteously. They even include new suction cups when they return the repaired unit.

There are endless debates over which radar detector is "better". My experience with Escort and their service means they will get my first consideration when I decide to buy a new one."

"Bottom line, HORRIBLE customer service!

5/15 - Ordered *one* red X50. Online invoice shows quantity of 1, total of $312.95 which has shipping (I still have the PDF of this output). No order confirmation recived via email.

5/17 - 9:29am: Sent email to esort asking the status of my order since I didn't get an email. ~2:00pm: Recieve phone call from sales wanting to verify my billing address, since it was being shipped to another state (where I was attending college). 3:14pm: Finally recieve order confirmation via email. It lists *TWO* X50 purchased with a grand total of $616.90.

5/19 - Recieve reply from 5/17 email about my order status. Send out email asking why I was billed for *two* X50's. Never recieve a reply, ever.

5/23 - Recieve *two* X50's via UPS. Try to call tech support about the extra shipped X50, but closed.

5/24 - Call tech support about extra X50 shipped and billed to me. The lady tried to make it sound like it was *my* fault saying I must have clicked the button twice. Total bull. I am not a noob to online purchases and know not to double click on ANY link. Initially she wasn't going to pay for the return shipping. Finally she agrees.

5/25 - Around this time, I notice I am unable to access their website. Don't think much of it. I find out the UPS return shipping label was sent to my billing address (which is in a different state). Call up tech support once again and have them send me another UPS slip to the shipping address they previously used.

5/28 - Website is still unavailable. Ask friends on the net to see if it works for them, and it does! I use a open proxy and magically I can access their website once again. Sounds like a dishonest way of making a customer 'go away'. Send email to Escort while behind a proxy, asking them to unblock my IP. Explained that I know they're specifically blocking my IP because when I use a proxy, I can get to their site again.

5/30 - Once again I can access their website normally.

6/2 - New UPS return slip arrives.

6/3 - Promptly get the package to the UPS station.

6/13 - Package is delivered to Escort.

6/20 - No credit recieved on my account yet! Email sales and ask what the heck is going on.

6/21 - Get a $303.95 credit to my account (it didn't show up online till 6/22). Guess they DID charge me for that UPS return slip after all. I'm so tired of dealing with this damn company, I don't care.

6/22 - Recieve responce to email saying he/she has no idea whats going on and to give more details. I reply the same day with a brief summary of the situation.

6/23 - Send email asking why I was only credited $303.95 instead of $312.95 (unit + shipping)."