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3/5

2023-04-30

Good pricing, but long shipping.

"Pricing for the two items that I bought was good, better than anywhere else I could find, however, this store is a dropseller. This means they don't have many of the products they sell for sale in their store. They are a middle man who sells products directly from suppliers. This is perfectly fine and legal and the products should be of the desired quality and authenticity, but shipping can take an extra long time. It took me about 3 weeks to get the products I ordered. If you're in a time crunch I would take this into consideration before making a purchase. However, you can save some money, so if you don't mind waiting a while for your product to reach you than it's not a problem. I've verified that my charge was the correct amount and the charge was not ran until the product shipped. All in all, the store seems reputable and the webpage is user friendly enough and responses professional, but not personal. They do not come out and say that they are a dropshipper or really indicate when you may receive your product. This was frustrating, but ultimately I did receive exactly what I ordered without any sketchy charges or issues."

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5/5

2023-04-15

Great service!

"I ordered Redavid Volumizer and when it arrived, it was package perfectly! They were upfront at the beginning that the volumizer was on backorder, and I was sent emails updating me on the arrival date. It arrived 2 days earlier than predicted and they sent a little sample of eye contour cream too! I will definitely order from this company again!!"

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1/5

2023-02-03

Never Buy Anything From This Site

"After two weeks of no shipments/updates, I called the company and they told me items were back ordered and would ship in a few days. A week goes by and I contact them again. They tell me it will take another week. After the 4th week, they tell me they’re charging me for full shipping $8.99 because they lost an item from my order and could no longer fulfill it. I kept trying to call them, but no body would reply to emails or calls. They still have not shipped at this point and then end up canceling my entire order. When I finally do get someone on the phone, I am offered no apology or an offer to ship my order without the shipping fee. I am told I didn’t meet the minimum requirement for free shipping as if it’s my fault they lost an item from my order. This company has horrible customer service and I can’t even vouch for it being authentic as they have my money and I still don’t have my product or refund."

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1/5

2021-11-04

Denied a Return!!!

"I read eSkin Store's description of an item I purchased; when I received it, it was way too dark. The description stated it was "Universal"... It's not! They declined to have me return it and I'm out the money I spent. I will never do business with them ever again!"

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1/5

2020-03-13

This website asking for your credit card security code beware

"Please beware of this shady company
They have asked me to send my cvv credit card to them and its so dodgy
Ive purchased from many sites like amazon and also nordstorm as well as saks and netaporter also shopbop none of them asking this kind of scam “verification”

Ive chat with the livechat and the answer is the same

This is their email :
Thank you for your order 10157510.

This order may only be shipped to the billing address. Please confirm shipping to the billing address by replying to this email.

Otherwise please follow the below instructions:

We have been unable to confirm your Billing and / or your Shipping information.

In order to process your order further, we require a verification of your billing and payment information.
Please note this is to ensure the Billing and Shipping information are correct and valid before we can ship your order.

1- Copy of both front and back of your credit card,
2- Copy of both front and back of your ID,


And this is the answer : i can assure that the information that you will send us is secured. We also do not keep card information on our files after the charge is made

Like seriously how they assure ?? Its not encrypted !!!

Scam scam scam
"

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1/5

2018-12-05

No communication

"I purchased a few items close to $130.00 after discounts. It's been two weeks and no communication with this company. I believe they're a fraud. I just open a PayPal dispute to get my refund."


1/5

2016-08-21

Totally Inept

"Ordered quite a lot of products. They did not ship the order for well over a month. No followup. Finally they return a call and confirmed they would cancel that product and ship the rest of the items in that order and instead one week later shipped the unwanted product along with the other items. They then would not return any emails or calls I made to them as I didn't want or need the one product any longer. I would NEVER do business with them again. They lied about what they would do and then do not respond to any calls or emails. They also did not send the free gift that I requested and replaced it on their own with something I didn't even need or want. "

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Verified
1/5

2014-11-16

"ESkinstore sells counterfeit product. Librow eyebrow stimulator is counterfeit and they will not take return of new in box, unopened product. I wrote a review of this product on their web site and they haven't posted it, in fact they took the product off the site completely.
Stay away.
"

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Verified
1/5

2013-10-31

"They dont take returns if customer is not happy with their product or if the product doesnot suit customer's body/skin.

Rubbish and rude service

Please BEWARE
"

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